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  1. Jira Service Management Cloud
  2. JSDCLOUD-1271

Allow customers to have a real time conversation around their request

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • None

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Customers can raise requests and discuss the problem with an agent in real time. The conversation on the request becomes part of the request activity thread.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-1616 Implement a Live Chat system in Service Desk

          • Closed
          is related to

          Suggestion - JSDCLOUD-1272 Allow customers to raise requests in HipChat

          • Closed

          Suggestion - JSDCLOUD-1616 Implement a Live Chat system in Service Desk

          • Closed

          Suggestion - JSDSERVER-1271 Allow customers to have a real time conversation around their request

          • Closed

          Activity

            People

              Unassigned Unassigned
              lchen Lucy Chen
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              Dates

                Created:
                Updated:
                Resolved: