Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1269

Allow to bulk change "Request participants"

    XMLWordPrintable

Details

    • 230
    • 11
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      There is no feature to bulk edit the "Request Participants" of a JIRA Service Desk Issue. Instead, when users attempt to edit the field using Bulk Edit, they experience an error stating "Bulk editing is not supported for Service Desk Request participants.". When users need to change the "Request participants" of multiple issues, they need to do it manually one by one.

      Steps to Reproduce

      1. Search for some Service Desk Issues
      2. Attempt to use the Bulk Edit > Edit feature
      3. Observe that there is no way to update the "Request Participants" as it is listed as an "Unavailable Action"

      Expected Results

      The ability to update the "Request Participants" field should be possible.

      Actual Results

      No such functionality exists in the product.

      Workarounds

      A possible workaround could be to use the REST API

      Attachments

        Issue Links

          Activity

            People

              rcrossman@atlassian.com Rachel Crossman
              6e107d394ed3 Rodolfo
              Votes:
              205 Vote for this issue
              Watchers:
              129 Start watching this issue

              Dates

                Created:
                Updated: