Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1268

Support adding a Jira group to the "Request participants" field

XMLWordPrintable

    • 373

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for Jira Service Management Cloud. Using Jira Service Management Server? See the corresponding suggestion.

      We have a Jira group that needs to have access to requests. It would be great if we can add a group to the "Request participants" field, instead of having to add each user one by one.

      Workaround

      The doc below contains a workaround for this Feature Request:
      How to add group members as request participants

      Many customers previously requested a way to group customers so it's easier for them to view and share each others' requests. The Jira Service Desk (now Jira Service Management) team released 'organizations' in 2017 to address this use case. 

      Organizations are groups of customers that you can add to multiple projects. Customers can be members of multiple organizations, and can:

      • raise requests in all projects that use the organization.  
      • view and search the organization's requests from the My Requests page in the portal.
      • receive notifications about the organization's requests.
      • share requests with the organization. 

      Learn more about organizations by referring to our documentation here.

            [JSDCLOUD-1268] Support adding a Jira group to the "Request participants" field

            SET Analytics Bot made changes -
            UIS Original: 374 New: 373
            SET Analytics Bot made changes -
            UIS Original: 376 New: 374
            SET Analytics Bot made changes -
            UIS Original: 374 New: 376
            SET Analytics Bot made changes -
            UIS Original: 376 New: 374
            SET Analytics Bot made changes -
            UIS Original: 346 New: 376
            SET Analytics Bot made changes -
            UIS Original: 363 New: 346
            SET Analytics Bot made changes -
            UIS Original: 346 New: 363
            SET Analytics Bot made changes -
            UIS Original: 361 New: 346
            Conny Postma made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 893164 ]
            SET Analytics Bot made changes -
            UIS Original: 348 New: 361

              Unassigned Unassigned
              6e107d394ed3 Rodolfo
              Votes:
              245 Vote for this issue
              Watchers:
              136 Start watching this issue

                Created:
                Updated: