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  1. Jira Service Management Cloud
  2. JSDCLOUD-12463

"Automatically Detect Browser settings" under Language in a user's profile not working as expected for portal customers

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      Problem

      For Portal Accounts ; when we select "Automatically Detect Browser settings " under Language in a user's profile; after we do a refresh on the page, the Language Shown is changed to English automatically even when the browser language is different(in this example, Polish)

      Environment

      JSM CLoud

      Steps to Reproduce

      1. Create a portal-customer account.
      2. Set the browser language as Polish.
      3. Set the language for user profile in customer portal as "Automatically Detect Browser settings". Click Save.
      4. Refresh the page

      Expected Results

      The language should be picked up as Polish as that is the browser language

      Actual Results

      The language is automatically changed to English even though the browser language is different. 

      Workaround

      At the moment, set the language explicitly that you would like to use. For example, in this case, select language as "Polish" explicitly in the user's profile

      Notes

            [JSDCLOUD-12463] "Automatically Detect Browser settings" under Language in a user's profile not working as expected for portal customers

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              Unassigned Unassigned
              e87386e27ed9 Simran G
              Affected customers:
              4 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated: