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  1. Jira Service Management Cloud
  2. JSDCLOUD-12411

Filter counts Dashboard Gadget allows invalid JQL query for custom count

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      Issue Summary

      On the Filter Counts dashboard gadget, building a custom count incorrectly allows an invalid JQL query to be saved.

      The same JQL query does not work on the Advanced Search feature

      Steps to Reproduce

      1. Create a Filter Counts dashboard gadget and build a custom count
      2. On the criteria field, enter an invalid JQL query. E.g: 
        project = SANDBOX AND "Custom A" = Test

        'Custom A' is a textbox so the '=' operator is unsupported

      Expected Results

      The Build custom count on the 'Filter Counts' gadget should show the JQL query as invalid and not allow the count to be saved.

      Actual Results

      The Build custom count on the 'Filter Counts' gadget shows the JQL query as valid and allows to be saved.

      On the search page, the query is invalid:

      Workaround

      Make sure to run a JQL query through the Jira search page first before saving the query in the gadget.

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            [JSDCLOUD-12411] Filter counts Dashboard Gadget allows invalid JQL query for custom count

            Nicole made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Nicole made changes -
            Labels Original: no_comment New: no_comment timeout-bulk-close202403

            Nicole added a comment -
            Atlassian Update - March 15, 2024

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - March 15, 2024 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team
            Chidananda Sridhar (Inactive) made changes -
            Status Original: Long Term Backlog [ 12073 ] New: Gathering Impact [ 12072 ]
            Chidananda Sridhar (Inactive) made changes -
            Status Original: Gathering Impact [ 12072 ] New: Long Term Backlog [ 12073 ]
            Thuan Nguyen made changes -
            Component/s Original: Dashboards & Gadgets [ 46575 ]
            Component/s New: Reports [ 46703 ]
            Key Original: JRACLOUD-75983 New: JSDCLOUD-12411
            Project Original: Jira Cloud [ 18514 ] New: Jira Service Management Cloud [ 18512 ]
            68720564bb30 made changes -
            Labels New: no_comment
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Ky Pham made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Vivian C made changes -
            Assignee Original: Vivian C [ vchoo ]

              Unassigned Unassigned
              vchoo Vivian C
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: