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Details

Type: Suggestion
Resolution: Unresolved
Component/s: None
Labels:

UIS:
2
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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

1) Scenario 1: Critical incident where all/few customers should be involved into a specific issue
2) Scenario 2: Incident where more than 1 customer should automatically be added into issues.

As you can notify users when an issue matches a user X or issue type Y (Just an example). It would be nice if you could add participants making the same comparison.

Attachments

Issue Links

is duplicated by

JSDCLOUD-3628 Adding 'Request Participants' using Automation?

Closed

is related to

JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

Closed

JSDCLOUD-1840 Automatically set participants in the then of an automation rule

Closed

JSDSERVER-2386 Automation rule to add participants to requests

Gathering Interest

relates to

JSDCLOUD-3628 Adding 'Request Participants' using Automation?

Closed

JSDCLOUD-1268 Support adding a Jira group to the "Request participants" field

Gathering Interest

mentioned in: Page Loading...; Page Loading...

(1 relates to, 2 mentioned in)

Activity

People

Assignee:: vwong

Reporter:: Paulo Hennig (Inactive)

Votes:: 76 Vote for this issue

Watchers:: 51 Start watching this issue

Dates

Created:: 05/Oct/2015 2:50 PM

Updated:: 09/Apr/2024 2:12 AM