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  1. Jira Service Management Cloud
  2. JSDCLOUD-12253

Insights Automation: Ability to use text formating for Insight lookupobjects smart value

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      Problem description

      At the moment, eventhough the Insight attribute type are set to text, the return value for LookupObjects smart value can't use the text formating to alter the value.

      Suggestion

      Allow text formating to be use for lookupobjects smart value results.

      Workaround

      Create a new variable for the lookupobjects smart value result. Then , use the text formating for the new variable :-

        1. Screen Shot 2021-10-01 at 1.41.58 pm.png
          Screen Shot 2021-10-01 at 1.41.58 pm.png
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            [JSDCLOUD-12253] Insights Automation: Ability to use text formating for Insight lookupobjects smart value

            Matthew Hunter added a comment -
            Atlassian Update - January 8, 2025

            Hi everyone,

            Thank you for bringing this suggestion to our attention.

            As explained in our new feature policy, there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order.

            Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it.

            While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket.

            Thank you again for providing valuable feedback to our team!

            Matthew Hunter added a comment - Atlassian Update - January 8, 2025 Hi everyone, Thank you for bringing this suggestion to our attention. As explained in our new feature policy , there are many factors that influence our product roadmaps and determine the features we implement. When making decisions about what to prioritize and work on, we combine your feedback and suggestions with insights from our support teams, product analytics, research findings, and more. This information, combined with our medium- and long-term product and platform vision, determines what we implement and its priority order. Unfortunately, as a result of inactivity (no votes or comments for an extended period of time), this suggestion didn’t make it to the roadmap and we are closing it. While this issue has been closed, our Product Managers continue to look at requests in https://jira.atlassian.com as they develop their roadmap, including closed ones. In addition, if you feel like this suggestion is still important to your team please let us know by commenting on this ticket. Thank you again for providing valuable feedback to our team!

            DavidBernardoSI1996 added a comment -

            Hello, in the instance of my use case for the insight lookupObjects I can't use the new variable, since I have to iterate through the values of the lookupObjects and access multiple attributes of the same objects, in this case there is no workaround.

            DavidBernardoSI1996 added a comment - Hello, in the instance of my use case for the insight lookupObjects I can't use the new variable, since I have to iterate through the values of the lookupObjects and access multiple attributes of the same objects, in this case there is no workaround.

              7260236ab89d Justin King
              nroslan Atiqah Roslan
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                Created:
                Updated:
                Resolved: