Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1222

Email notification for Issue Assigned

    XMLWordPrintable

Details

    • 1
    • 17

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Description

      customer email notification for Issue Assigned when the issue is assigned to someone

      Suggested Resolution

      In some situations, it would be useful to have a notification when the issue is assigned.

      Why this is important?

      As per the above documentation, Service Desk customers receive email notifications when the following events happen:

      • when they raise a request through the Customer Portal,
      • when their request is resolved,
      • when another user comments on their request, and
      • when there is a change in the request's status, i.e. the 'status name'.

      Customers won't receive any notifications when the issue is being assigned to someone.

      Workaround (if any)

      NA

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-971 Allow customization of the Service Desk notifications to customers

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-4107 Notify customer when Assignee is changed

          • Closed

          Suggestion - JSDCLOUD-4178 Add Notification to Alert Reporter when an Issue is Assigned

          • Closed
          is incorporated by

          Suggestion - JSDCLOUD-3475 JSD not sending email notification to reporter when issue is Closed

          • Closed

          Suggestion - JSDCLOUD-4248 When changing the reporter to a new customer, that customer should be notified

          • Gathering Interest

          Suggestion - JSDCLOUD-4506 Customer Notifications for Issue Updated Event

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-1222 Email notification for Issue Assigned

          • Gathering Interest
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-773 JSD triggers a notification for the reporter on Issue Assigned event

          • Low - Low priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              50 Vote for this issue
              Watchers:
              43 Start watching this issue

              Dates

                Created:
                Updated: