Issue Summary

      When we upload an MS - Word document with Callibri font to the issue, and when we preview the same. We see that the document contents have been replaced with "???"

      Steps to Reproduce

      1. Create a MS-Word document or use the one attached to this ticket.
      2. Ensure that the contents of the document are in Hebrew and of Calibri Font.
      3. Upload the document to any issue and click submit.
      4. Preview the document uploaded.

      Expected Results

      Preview should show the correct contents of the document as seen for other fonts and other types of documents. 

      Actual Results

      We see "???" as per the attached screen shots.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

       
      Additional : Video Link

      Attachment : MS Word Document

        1. image (11).png
          image (11).png
          136 kB
        2. MS Word Document.docx
          11 kB

          Form Name

            [JSDCLOUD-12054] Attachments in Hebrew Language show "???" in Preview

            No work has yet been logged on this issue.

              Unassigned Unassigned
              b84bdacbe3bf Aslam K M
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: