-
Bug
-
Resolution: Timed out
-
Low
-
1
-
Severity 3 - Minor
-
Issue Summary
When we upload an MS - Word document with Callibri font to the issue, and when we preview the same. We see that the document contents have been replaced with "???"
Steps to Reproduce
- Create a MS-Word document or use the one attached to this ticket.
- Ensure that the contents of the document are in Hebrew and of Calibri Font.
- Upload the document to any issue and click submit.
- Preview the document uploaded.
Expected Results
Preview should show the correct contents of the document as seen for other fonts and other types of documents.
Actual Results
We see "???" as per the attached screen shots.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Additional : Video Link
Attachment : MS Word Document
- depends on
-
MES-243 Failed to load
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDCLOUD-12054] Attachments in Hebrew Language show "???" in Preview
| Resolution | New: Timed out [ 10 ] | |
| Status | Original: Long Term Backlog [ 12073 ] | New: Closed [ 6 ] |
| Labels | Original: attachements | New: attachements timeout-bulk-close202312 |
| Support reference count | New: 1 |
| Status | Original: Needs Triage [ 10030 ] | New: Long Term Backlog [ 12073 ] |
| Remote Link | New: This issue links to "MES-243 (Product Fabric JIRA)" [ 712171 ] |
| Attachment | New: image (11).png [ 431614 ] |
.png){kind=link}
| Description |
Original:
h3. Issue Summary
When we upload an MS - Word document with Callibri font to the issue, and when we preview the same. We see that the document contents have been replaced with "???" h3. Steps to Reproduce # Create a MS-Word document or use the one attached to this ticket. # Ensure that the contents of the document are of Calibri Font. # Upload the document to any issue and click submit. # Preview the document uploaded. h3. Expected Results Preview should show the correct contents of the document as seen for other fonts and other types of documents. h3. Actual Results We see "???" as per the attached screen shots. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available *Additional* : [Video Link|https://share.getcloudapp.com/kpuO1AKd] *Attachment* : MS Word Document |
New:
h3. Issue Summary
When we upload an MS - Word document with Callibri font to the issue, and when we preview the same. We see that the document contents have been replaced with "???" h3. Steps to Reproduce # Create a MS-Word document or use the one attached to this ticket. # Ensure that the contents of the document are in *Hebrew* and of *Calibri* Font. # Upload the document to any issue and click submit. # Preview the document uploaded. h3. Expected Results Preview should show the correct contents of the document as seen for other fonts and other types of documents. h3. Actual Results We see "???" as per the attached screen shots. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available *Additional* : [Video Link|https://share.getcloudapp.com/kpuO1AKd] *Attachment* : MS Word Document |
| Labels | New: attachements |
| Description |
Original:
h3. Issue Summary
When we upload an MS - Word document with Callibri font to the issue, and when we preview the same. We see that the document contents have been replaced with "???" h3. Steps to Reproduce # Create a MS-Word document or use the one attached to this ticket. # Ensure that the contents of the document are of Calibri Font. # Upload the document to any issue and click submit. # Preview the document uploaded. h3. Expected Results Preview should show the correct contents of the document as seen for other fonts and other types of documents. h3. Actual Results We see "???" as per the attached screen shots. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available h3. Additional : [Video Link|https://share.getcloudapp.com/kpuO1AKd] Attachment : MS Word Document |
New:
h3. Issue Summary
When we upload an MS - Word document with Callibri font to the issue, and when we preview the same. We see that the document contents have been replaced with "???" h3. Steps to Reproduce # Create a MS-Word document or use the one attached to this ticket. # Ensure that the contents of the document are of Calibri Font. # Upload the document to any issue and click submit. # Preview the document uploaded. h3. Expected Results Preview should show the correct contents of the document as seen for other fonts and other types of documents. h3. Actual Results We see "???" as per the attached screen shots. h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available *Additional* : [Video Link|https://share.getcloudapp.com/kpuO1AKd] *Attachment* : MS Word Document |
Hi everyone,
Thank you for previously raising this bug and bringing it to our attention.
Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.
As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.
Thank you again for providing valuable feedback to our team!
Jira Service Management Cloud team