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  1. Jira Service Management Cloud
  2. JSDCLOUD-12054

Attachments in Hebrew Language show "???" in Preview

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      Issue Summary

      When we upload an MS - Word document with Callibri font to the issue, and when we preview the same. We see that the document contents have been replaced with "???"

      Steps to Reproduce

      1. Create a MS-Word document or use the one attached to this ticket.
      2. Ensure that the contents of the document are in Hebrew and of Calibri Font.
      3. Upload the document to any issue and click submit.
      4. Preview the document uploaded.

      Expected Results

      Preview should show the correct contents of the document as seen for other fonts and other types of documents. 

      Actual Results

      We see "???" as per the attached screen shots.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

       
      Additional : Video Link

      Attachment : MS Word Document

        1. image (11).png
          image (11).png
          136 kB
        2. MS Word Document.docx
          11 kB

          Form Name

            [JSDCLOUD-12054] Attachments in Hebrew Language show "???" in Preview

            Nicole added a comment -
            Atlassian Update - December 6, 2023

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - December 6, 2023 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

              Unassigned Unassigned
              b84bdacbe3bf Aslam K M
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: