Details
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Bug
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Resolution: Fixed
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Low
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None
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1
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Severity 3 - Minor
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Description
Issue Summary
In cases where a Jira Service Management Form is set to create a new issue via a link to the form and does not have a form field linked to the Jira Summary field, form creation will fail when the associated Request Type has the issue Summary field hidden.
Steps to Reproduce
- Set the Summary field on a Request Type's Request form page to hidden with a preset value
- Create a form with the desired fields
- Do not link a form field to the Jira Summary field
- Within the form settings, select Create new issue and associate it with the Request Type from step one
- Use the link provided on the settings page, selecting the project, request type and form
- Complete the form and go to submit it
Expected Results
The form is submitted and the request type is created with the form data.
Actual Results
A generic error is seen indicating "We couldn't create your issue. Please try again later".
Within the browser DevTools network tab the following HTTP 400 error is seen:
Request URL: https://your-site.atlassian.net/gateway/api/proforma/cloudid/your-cloud-id/api/2/createissue Request Method: PUT Status code: 400
Workaround
At this time the workaround is either to link a form field to the Jira Summary field or to show the hidden Summary Field within the Request Type's Request form.