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  1. Jira Service Management Cloud
  2. JSDCLOUD-11351

Permission error on Customer Notifications page in team-managed projects

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    Description

      Issue Summary

      If a user is a has the Administrator role within a team-managed project but does not have the global Administer Jira permission, they receive an error on the Customer Notifications page.

      Steps to Reproduce

      1. Create a team-managed Jira Service Management project (JSM)
      2. Add a user that has a JSM license but is not a site administrator nor do they have the global Administer Jira permission
      3. Navigate to Service project settings > Customer notifications

      Expected Results

      The page loads without errors.

      Actual Results

      Users see the following error:

      Workaround

      While not ideal, granting this user Administer Jira permissions via Settings > System > Global permissions will allow them to interact with the page.

       

      Side note

      The documentation found at Edit a team-managed customer notification mentions You must be an admin to edit a customer notification however I do not believe this refers to global Jira Admin.

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            Unassigned Unassigned
            f189ef36d400 Andras M.
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            Dates

              Created:
              Updated:
              Resolved: