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  1. Jira Service Management Cloud
  2. JSDCLOUD-10979

Attachments download via a secured link fail after customer account migration

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      Issue Summary

      Customers now can opt-in to download email attachments through a secured link that does not require going through the Portal.

      However, the download fails with a permission error if the Customer Account is migrated to an Atlassian account.

      Steps to Reproduce

      1. Opt-in to attachment via secured link
      2. create a request as/on behalf of a user that has a customer account.
      3. Insert a public comment in the request with an attachment (e.g. a PDF file)
      4. The customer should receive a notification with a link to download the attachment directly without login into the Portal.
      5. As a site administrator, go into the admin area, select the customer account and click migrate to Atlassian Account.
      6. After the migration, as the user, try to click the link in the email again.

      Expected Results

      The user can download the Attachment

      Actual Results

      The user gets a Permission denied error in a new browser tab.

      Workaround

      In the email, click "View request" and access the attachment from the Portal.

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            [JSDCLOUD-10979] Attachments download via a secured link fail after customer account migration

            Nicole added a comment -
            Atlassian Update - March 9, 2023

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - March 9, 2023 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

              Unassigned Unassigned
              bsiqueira Bruno
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: