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  1. Jira Service Management Cloud
  2. JSDCLOUD-10971

Missing linked issue on Assets Object in Frontend

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      Issue Summary

      Having an Insight Object linked to more than 50 Issues can cause Object to show up with missing linked issue

      Steps to Reproduce

      1. Create more than 50 issues with an Insight Object field populated with the same Insight Object
      2. Make sure there's a mix of resolved and unresolved issues in the issues in step 1
      3. Navigate to the object in Insight and click on "Show all filtered issues" just below "Connected Jira issues" at bottom right
      4. Some unresolved issues will be missing in the list that's connected to the object
      5. Navigate to one of the issue and open up the Object Detail panel by clicking the following icon
      6. Click on "Linked issues" and you'll see the same unresolved issues list that is missing a few issues in the list in step 4.

      Expected Results

      All unresolved issues that's connected to the object to be displayed.

      Actual Results

      Step 4 and 6 above.

      The request to fetch the connected issues (shown below) returns the JQL search query that will be missing a few issues, resulting in incomplete issue list.

      https://<domain>/gateway/api/jsm/insight/workspace/<workspace_id>/v1/objectconnectedtickets/<object_id>/tickets

      Workaround

      No known workaround at this stage.

        1. Screen Shot 2022-02-23 at 7.01.51 pm.png
          Screen Shot 2022-02-23 at 7.01.51 pm.png
          6 kB

            [JSDCLOUD-10971] Missing linked issue on Assets Object in Frontend

            Jules Cuijpers added a comment -

            Why is this closed?  The problem still persists.

            Jules Cuijpers added a comment - Why is this closed?  The problem still persists.

            Leonel Goitia added a comment -

            This is not solved at all

            Leonel Goitia added a comment - This is not solved at all

            Carl Belinger added a comment -

            2bdae6840bc9 

            We are also not seeing issues linked to assets although it was working when we migrated to cloud earlier this year.

            So looks like someone broke something again since your comment back in April !!

            Carl Belinger added a comment - 2bdae6840bc9   We are also not seeing issues linked to assets although it was working when we migrated to cloud earlier this year. So looks like someone broke something again since your comment back in April !!

            Wouter van den Berg added a comment -

            Please re-open this issue as this is currently affecting a clients results. 

            Wouter van den Berg added a comment - Please re-open this issue as this is currently affecting a clients results. 

            Marc Koppelaar added a comment -

            Hi 2bdae6840bc9 

            This is not resolved, all resolved issues are not shown

            Marc Koppelaar added a comment - Hi 2bdae6840bc9   This is not resolved, all resolved issues are not shown

            Carmen Albu added a comment -

            Hello, please reopen this bug. It still reproduces and it highly affects our use-cases. Thanks

            Carmen Albu added a comment - Hello, please reopen this bug. It still reproduces and it highly affects our use-cases. Thanks

            Felipe Luisi added a comment -

            @yunhan li, we are still experiencing this today.

            Felipe Luisi added a comment - @yunhan li, we are still experiencing this today.

            Yunhan Li added a comment -

            We've fixed the object ticket connection out of sync in HOT-108475. 
            The object ticket connection for all the affected tenants have also been re-synced.
            This ticket is now resolved.

            Yunhan Li added a comment - We've fixed the object ticket connection out of sync in HOT-108475 .  The object ticket connection for all the affected tenants have also been re-synced. This ticket is now resolved.

            Fabian Schwarz added a comment -

            Hello,

            We have the same problem. In our assets we only see some or not all issues that are linked. I hope the problem can also be fixed retroactively. In addition, there is no way for us to manually assign the asset to the issue in the asset csreen.

            Fabian Schwarz added a comment - Hello, We have the same problem. In our assets we only see some or not all issues that are linked. I hope the problem can also be fixed retroactively. In addition, there is no way for us to manually assign the asset to the issue in the asset csreen.

            Cristian Iorio added a comment -

            We've been affected by this bug too. The Assets panel was only displaying 3 of 8 tickets.

            Cristian Iorio added a comment - We've been affected by this bug too. The Assets panel was only displaying 3 of 8 tickets.

              Unassigned Unassigned
              b44143ebd2fd Alan Wong 5 (Inactive)
              Affected customers:
              41 This affects my team
              Watchers:
              51 Start watching this issue

                Created:
                Updated:
                Resolved: