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  1. Jira Service Management Cloud
  2. JSDCLOUD-10734

Single backslash in customer notifications wrongly escaped

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      Issue Summary

      Single backslash in customer notifications wrongly escaped

      Steps to Reproduce

      1. Add a comment to a ticket which included a single backslash
      2. view the received ticket

      Expected Results

      Single backslash should be shown as a single backslash

      Actual Results

      the backslash duplicates if there is a upper case char in front of it, and it shows as a line break if not.

      Workaround

      Use code formatting for the string that includes the backslash

            [JSDCLOUD-10734] Single backslash in customer notifications wrongly escaped

            Nicole added a comment -
            Atlassian Update - February 7, 2023

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - February 7, 2023 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

              Unassigned Unassigned
              79302268a842 Ana Viseu
              Affected customers:
              1 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated: