Details
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Bug
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Resolution: Fixed
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Low
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None
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4
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Severity 3 - Minor
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2
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Description
Issue Summary
When trying to browse for Objects in "Reporter information", Jira throws an error: "The Jira server was contacted but has returned an error response. We are unsure of the result of this operation."
Steps to Reproduce
In order to replicate this issue you need:
- To set up a transition with an insight custom field
This field need to use the filter issue scope - Have a ticket without priority (one way to set this up is to import ticket using csv import and not set up a priority
Then the steps to reproduce are the following:
- Open the ticket without priority
- Click on the transition with the insight field
- Click on the insight field to fetch the values
Expected Results
The values are displayed in a drop down list
Actual Results
Jira throws an error: "The Jira server was contacted but has returned an error response. We are unsure of the result of this operation."
Workaround
A workaround is to set the priority field of the ticket