Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-10268

Add Options to Inline Edit Function in Queue

    XMLWordPrintable

Details

    • 1

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of JSDCLOUD-8476 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Note - This ticket was cloned from JSDCLOUD-8476 linked above.

      Thank you again for your feedback!

      Bhaargavi Natarajan
      Jira Service Management Cloud team

      Problem Definition

      In the Service Desk queue section, users have the ability to inline edit the "Assignee" field and "Status" field only. This is very helpful to make quick decisions and saved the users a few steps.

      Suggested Idea

      It would be great if more fields can be edited in the queue page. I would like to request to add the ability to inline edit more fields such as custom fields, "reporter" value and label values.

      Documentation

      Attachments

        Issue Links

          is cloned from

          Suggestion - JSDCLOUD-8476 Add More Options to Inline Edit Function in Queue

          • Gathering Interest
          is duplicated by

          Suggestion - JSDCLOUD-8581 Inline edit issues in queue

          • Closed

          Activity

            People

              Unassigned Unassigned
              8bb04ae6a1d1 Stephan Hannach
              Votes:
              18 Vote for this issue
              Watchers:
              14 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: