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  1. Jira Service Management Cloud
  2. JSDCLOUD-1015

Active Directory integration for customers


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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.


      Update as of 7th September 2023

      Hey all,

      We've highlighted this feature on our public roadmap - you can see more here

      If you're interested in the feature, then we're interested in speaking to you . You can send an email to reach the team working on this feature: jps@earlyaccessprogram.atlassian.net



      Update as of 17th March 2021

      Hey all,

      We are strategically looking at this issue, and the broader Customer Management story. We are working on the associated dependencies, and are planning on outcomes beginning after June 2021. I will update again as we pass through the mid-year planning cycle. 

      I am interested in learning more about organisations who are looking to synchronise customers via AD, and why they are not using Atlassian Access.

      If this is you, let me know. 



      Problem Definition

      We have not found a way to integrated AD with JSD, to automatically add and sync all users of a specific security group.

      Our understanding, from reading the documentation and from testing the service desk, is that currently customers have to "sign up", e.g. to create a new user, not integrated with AD and with a different password.

      Suggested Solution

      We would like to be able to use a specific AD security group, even Domain Users, to add automatically users to the JSD customers group, and to let these users to use their AD credentials to login to JSD.


      This is only for JIRA On-Demand. If you are using JIRA Server, then it's possible and please refer to JSD-4333.

            a1217920d496 Ash Young
            aa4cdfc76cb8 Alessandro Riolo
            627 Vote for this issue
            327 Start watching this issue