[JSDCLOUD-10147] The "Last seen on" date on the User Profile of JSM customers with an Atlassian account doesn't get updated. - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Duplicate
Priority: Low
Component/s: Permissions & Roles - Customer Portal Login
Labels:
None

Support reference count:
1
Symptom Severity:
Minor
Bug Fix Policy:
View Atlassian Cloud bug fix policy

Issue Summary

The Last seen on date on the User Profile of JSM customers with an Atlassian account doesn't get updated.

Steps to Reproduce

Invite a user to the site and grant ONLY site access with NO product access
Add the user to the JSM project
Using this user's account, log a ticket in the JSM project via the portal
Check the user's profile and verify the Last seen on date.

Expected Results

The Last seen on reflects the date/timestamp the user last visited the portal to log a ticket

Actual Results

The Last seen on doesn't get updated.

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available

duplicates

JSDCLOUD-9979 Last Activity date not updated for users with only site access (JSM customers)

Future Consideration

No work has yet been logged on this issue.

Assignee:: Unassigned

Reporter:: Prathiksha

Affected customers:: 1 This affects my team

Watchers:: 4 Start watching this issue

Created:: 08/Jul/2021 10:50 AM

Updated:: 19/Jul/2021 4:03 AM

Resolved:: 19/Jul/2021 4:03 AM