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Bug
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Resolution: Duplicate
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Low
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None
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1
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Minor
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Issue Summary
The Last seen on date on the User Profile of JSM customers with an Atlassian account doesn't get updated.
Steps to Reproduce
- Invite a user to the site and grant ONLY site access with NO product access
- Add the user to the JSM project
- Using this user's account, log a ticket in the JSM project via the portal
- Check the user's profile and verify the Last seen on date.
Expected Results
The Last seen on reflects the date/timestamp the user last visited the portal to log a ticket
Actual Results
The Last seen on doesn't get updated.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
- duplicates
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JSDCLOUD-9979 Last Activity date not updated for users with only site access (JSM customers)
- Future Consideration
[JSDCLOUD-10147] The "Last seen on" date on the User Profile of JSM customers with an Atlassian account doesn't get updated.
| Resolution | New: Duplicate [ 3 ] | |
| Status | Original: Needs Triage [ 10030 ] | New: Closed [ 6 ] |
| Link | New: This issue duplicates JSDCLOUD-9979 [ JSDCLOUD-9979 ] |
| Support reference count | New: 1 |