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  1. Jira Service Management Cloud
  2. JSDCLOUD-10072

Ability to add free stakeholders in merged Opsgenie

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      Rolling Out to JSM Premium & Enterprise customers

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      Rolling Out to JSM Premium & Enterprise customers

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      Hi Everyone. We have started to roll out non-licensed Incident stakeholder support for JSM Premium, and Enterprise customers. If your organization has been onboarded, you’ll be able to see a new role “Stakeholder” in your Atlassian Administration -> Directory -> Invite users -> Jira Service Management where you’ll be able to add non-licensed stakeholders, and can select them in “Add Stakeholder” feature in JSM Incidents. For more information, please check our support documentation: https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/

       

      Note: This will be a phased roll out over the next couple of quarters, so do expect it to be available for you soon, if it isn’t already. Also, please note, this new role can be used in JSM Incident Management, and not in Opsgenie. Thanks.

      Show
      Hi Everyone. We have started to roll out non-licensed Incident stakeholder support for JSM Premium, and Enterprise customers. If your organization has been onboarded, you’ll be able to see a new role “Stakeholder” in your  Atlassian Administration -> Directory -> Invite users -> Jira Service Management  where you’ll be able to add non-licensed stakeholders, and can select them in “Add Stakeholder” feature in JSM Incidents. For more information, please check our support documentation:  https://support.atlassian.com/jira-service-management-cloud/docs/how-can-i-add-and-manage-internal-stakeholders/   Note:  This will be a phased roll out over the next couple of quarters, so do expect it to be available for you soon, if it isn’t already. Also, please note, this new role can be used in JSM Incident Management, and not in Opsgenie. Thanks.

      Problem Definition

      Currently, JSM with Opsgenie merged does not allow free stakeholders. These users would need to be licensed towards JSM in order to be stakeholders.

      Suggested Solution

      Ability to add free stakeholders in merged Opsgenie

          Form Name

            [JSDCLOUD-10072] Ability to add free stakeholders in merged Opsgenie

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              e6271e52a62a Sejal Bansal (Inactive)
              nmohdkhalid Nabil
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                Created:
                Updated: