Details
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Bug
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Resolution: Fixed
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Medium
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2.0.2
Description
NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Reporter display name used as From Name in email notifications
new ServiceDeskEmail(
recipient = reporter,
fromName = reporter.getDisplayName,
The above appears multiple times in servicedesk/plugin/src/main/scala/com/atlassian/servicedesk/internal/notifications/render/ServiceDeskIssueNotificationRenderer.scala
When the email is rendered and sent:
2014-10-09 19:39:55,344 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] DATA 2014-10-09 19:39:55,389 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] 354 End data with <CR><LF>.<CR><LF> 2014-10-09 19:39:55,455 Sending mailitem To='sxsw@XXX' Subject='[TWO] test [TWO-9]' From='null' FromName='sxsw' Cc='null' Bcc='null' ReplyTo='jt-two@XXX' InReplyTo='<JIRA.10500.XXX@Atlassian.JIRA>' MimeType='text/html' Encoding='UTF-8' Multipart='null' MessageId='null' DEBUG tim 1179x2070x1 1z5ido 192.168.56.1 /secure/admin/MailQueueAdmin.jspa [com.atlassian.mail.outgoing] Date: Thu, 9 Oct 2014 19:39:54 -0500 (CDT) From: sxsw <jiratest@XXX> Reply-To: jt-two@XXX To: sxsw@XXX Message-ID: <JIRA.10500.XXX.15.XXX@Atlassian.JIRA> In-Reply-To: <JIRA.10500.XXX@Atlassian.JIRA> References: <JIRA.10500.XXX@Atlassian.JIRA> <JIRA.10500.XXX@READ>
- Reporter = sxsw
- Outgoing SMTP Mail server address = jiratest
- Service desk's inbound email address = jt-two
Notice the "From:" inside the mailitem content. The name attached to "From" should be the name of the service desk or the name of the agent leaving the comment.
This causes some mail clients, including Outlook, to show the messages as being from the reporter instead of from JIRA Service Desk.
Attachments
Issue Links
- is duplicated by
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- Closed
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- Closed
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- relates to
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- Closed
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JSDSERVER-1188 Change from name on issue created notifications sent to customers
- Closed
- was cloned as
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DESK-3647 Loading...