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  1. Jira Service Management Data Center
  2. JSDSERVER-879

System Language is not English before enabling Service Desk, fails to create project

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      If the System Language in JIRA is set to German, trying to create a project from Service Desk (ie from the Service Desk dropdown > Create new Service Desk) will fail.

      To reproduce:

      1. Create fresh install of JIRA with new database
      2. Change system language to German (profile language can be English)
      3. Enter JSD license
      4. Should fail creating the Welcome Service Desk and any other time you try to create a new Service Desk

      workaround
      Switch the language to English to create atleast 1 Service Desk, and will then work.

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          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-879 System Language is not English before enabling Service Desk, fails to create project

          • Low - Low priority issues
          • Closed
          supersedes

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-710 If the System Language is set to German, creating a project from Service Desk Fails

          • Low - Low priority issues
          • Closed
          mentioned in

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          was cloned as

          DESK-3606 Loading...

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              mmcmahon Matthew McMahon (Inactive)
              mmcmahon Matthew McMahon (Inactive)
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