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  1. Jira Service Management Data Center
  2. JSDSERVER-4308

Date range dropdown field in CSAT report not present anymore

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    Description

      Summary

      The date range dropdown field under the CSAT report of a Service Desk is not present anymore since Service Desk 3.2
      Other reports in the same section still posses the opportunity to change the date range in order to provide smaller (or larger) datasets to interpret within the report.

      Steps to Reproduce

      Open the customer satisfaction report within a Service Desk.

      Expected Results

      Towards the bottom of the report, a dropdown field should be available to change the date range of the report, as has been the case in previous versions.

      Actual Results

      The date range dropdown field is missing

      Additional Details

      It is possible to retrieve the report results using the private REST API. Note that this is not a supported API method.

      BASE_URL/rest/servicedesk/1/projects/SAMP/report/feedback?start=1&limit=20&jsonFilter={"timescaleId":8}&expand=overall&_=1478232717617
      • In this case change "SAMP" to your project key.
      • The number at the end is the current unix formatted time, including miliseconds. After being converted the time in the example above is Fri, 04 Nov 2016 04:11:57 GMT
      • The timescaleId is the dropdown options numbered 1-8. See below
        • 1 = 48 hours
          2 = 7 days
          3 = 14 days
          4 = 30 days
          5 = quarter by day
          6 = quarter by week
          7 = year by week
          8 = year by month 

      To try this out, modify the example URL to include your BASE_URL and project key.

      • Note that the output provided will not be accurate unless you also change the timestamp to be the current time.

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              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Updated:
                Resolved:

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