Details
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Bug
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Resolution: Fixed
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Low
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3.2.0, 3.2.2, 3.2.3, 3.2.4
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Severity 3 - Minor
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1
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Description
Summary
The date range dropdown field under the CSAT report of a Service Desk is not present anymore since Service Desk 3.2
Other reports in the same section still posses the opportunity to change the date range in order to provide smaller (or larger) datasets to interpret within the report.
Steps to Reproduce
Open the customer satisfaction report within a Service Desk.
Expected Results
Towards the bottom of the report, a dropdown field should be available to change the date range of the report, as has been the case in previous versions.
Actual Results
The date range dropdown field is missing
Additional Details
It is possible to retrieve the report results using the private REST API. Note that this is not a supported API method.
BASE_URL/rest/servicedesk/1/projects/SAMP/report/feedback?start=1&limit=20&jsonFilter={"timescaleId":8}&expand=overall&_=1478232717617
- In this case change "SAMP" to your project key.
- The number at the end is the current unix formatted time, including miliseconds. After being converted the time in the example above is Fri, 04 Nov 2016 04:11:57 GMT
- The timescaleId is the dropdown options numbered 1-8. See below
1 = 48 hours 2 = 7 days 3 = 14 days 4 = 30 days 5 = quarter by day 6 = quarter by week 7 = year by week 8 = year by month
To try this out, modify the example URL to include your BASE_URL and project key.
- Note that the output provided will not be accurate unless you also change the timestamp to be the current time.
Attachments
Issue Links
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- was cloned as
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SUCCESS-1321 Loading...
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TESLA-921 Loading...