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  1. Jira Service Management Cloud
  2. JSDCLOUD-5045

Unable to turn ON Email Channel

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    Description

      Summary

      If there's no Request Type in a project with Summary and Description field. Email Channel can't be turned ON.
      Also, if there is another field that is Required

      Steps to Reproduce

      1. Create a service desk project
      2. Hide Description on all the request type for the project
      3. Turn ON email Channel

      Expected Results

      • Previously, the error message will show a helpful message if there's no suitable request type for the email channel

      Actual Results

      • Error message shown is not helpful to advise the user that there's no suitable request type for the email channel
        The default email account cannot be used because the inbox for it cannot be creted. Please refresh the page an if the issue persists, raise a ticket at support.atlassian.com

      Workaround

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              cnguyen Chuong Nam Nguyen (Inactive)
              jalor Janice Alor (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: