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  1. Jira Data Center
  2. JRASERVER-7965

cannot install

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    • Icon: Support Request Support Request
    • Resolution: Timed out
    • Icon: Medium Medium (View bug fix roadmap)
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    • Installation
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    • standalone

      when configuring the installation i get the error "Could not activate indexing: Error: java.lang.NullPointerException" even when i enter an absolute classpath.

        1. atlassian-jira.log
          31 kB

            [JRASERVER-7965] cannot install

            Mei Yan Chan [Atlassian] added a comment -

            Hi,

            The Atlassian team is doing some housekeeping. We are closing this support issue due to long period of inactivity.

            If you feel this issue is still outstanding, please re-open and comment on it.

            Regards,
            Mei

            Mei Yan Chan [Atlassian] added a comment - Hi, The Atlassian team is doing some housekeeping. We are closing this support issue due to long period of inactivity. If you feel this issue is still outstanding, please re-open and comment on it. Regards, Mei

            AntonA added a comment -

            Vince,

            This is very stange. May I ask if you are are trying to install the standalone distribution? Also, what version of JIRA are you using? And one what operating system?

            I am assuming that you are using Windows.

            If so, could you try removing everything that you have extracted before from the zip file and then use WinZip to extarct it. Once you have extracted it, could you ensure that the following directory exists:
            atlassian-jira-professional-3.3.2-standalone/temp

            and that the user JIRA is started as has permissions to write to this directory.

            If so, could you try starting JIRA again and completeting the Setup Wizard. When specifying an index directory please specify a path to another directory on disk where JIRA can write to. Please do not specify atlassian-jira-professional-3.3.2-standalone/temp, but chose another directory.

            If the problem still persists, coudl you please attach your latest log file.

            The problem can happen if the atlassian-jira-professional-3.3.2-standalone/temp does not exist or is not writable.

            Also I am not sure what you mean by "re-run the setup". Do you mean "startup.bat" script?

            Thanks,
            Anton

            AntonA added a comment - Vince, This is very stange. May I ask if you are are trying to install the standalone distribution? Also, what version of JIRA are you using? And one what operating system? I am assuming that you are using Windows. If so, could you try removing everything that you have extracted before from the zip file and then use WinZip to extarct it. Once you have extracted it, could you ensure that the following directory exists: atlassian-jira-professional-3.3.2-standalone/temp and that the user JIRA is started as has permissions to write to this directory. If so, could you try starting JIRA again and completeting the Setup Wizard. When specifying an index directory please specify a path to another directory on disk where JIRA can write to. Please do not specify atlassian-jira-professional-3.3.2-standalone/temp, but chose another directory. If the problem still persists, coudl you please attach your latest log file. The problem can happen if the atlassian-jira-professional-3.3.2-standalone/temp does not exist or is not writable. Also I am not sure what you mean by "re-run the setup". Do you mean "startup.bat" script? Thanks, Anton

            Vince Crandall added a comment -

            I used the zip download - when I go in and change the INDEX directories to (not) read only, And re-run the setup script, it resets them to read only. Every time.

            Vince Crandall added a comment - I used the zip download - when I go in and change the INDEX directories to (not) read only, And re-run the setup script, it resets them to read only. Every time.

            Jeff Turner added a comment -

            Vince,

            I think this is happening because the temp\ directory is not readable/writeable by the user running JIRA (further details at http://jira.atlassian.com/browse/JRA-8188).

            I'm not sure how it happened though. Did you download the zip or tar.gz distribution?

            Cheers,
            Jeff

            Jeff Turner added a comment - Vince, I think this is happening because the temp\ directory is not readable/writeable by the user running JIRA (further details at http://jira.atlassian.com/browse/JRA-8188 ). I'm not sure how it happened though. Did you download the zip or tar.gz distribution? Cheers, Jeff

            Vince Crandall added a comment -

            log file for installation resultion in - Could not activate indexing: Error: java.lang.NullPointerException

            Vince Crandall added a comment - log file for installation resultion in - Could not activate indexing: Error: java.lang.NullPointerException

            Vince Crandall added a comment -

            I am also experiencing this issue - I have attached my log files for review.

            Vince Crandall added a comment - I am also experiencing this issue - I have attached my log files for review.

            Nick Menere [Atlassian] (Inactive) added a comment -

            Hi Drake,

            Are you able to attach your full logs? These should give us more information and help us track down the problem.

            Cheers,
            Nick

            Nick Menere [Atlassian] (Inactive) added a comment - Hi Drake, Are you able to attach your full logs? These should give us more information and help us track down the problem. Cheers, Nick

              Unassigned Unassigned
              dd92430a5fc1 drake deming
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                Created:
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