Problem

When transitioning the Service desk issue if you left click anywhere outside of the transition screen, popup windows closes without any warning and all the comment entered is gone without saving.

Environment

10.3.5

Steps to Reproduce

1. Create a Service management project on JSM 10.3.5
2. Create a new service request in this project
3. Transition the test request to any status. For example Waiting for Customer to Resolve
4. Fill the Description and other required fields
5. Left click anywhere outside of the transition screen

Expected Results

Screen should not be closed.

Actual Results

Screen is closed without any confirmation and everything entered in a field or wrote in a comment / the description is lost.

Workaround

Please add the below CSS in the announcement banner as a workaround.

<style>
.aui-blanket {     
    pointer-events:none!important; 
}
</style>  

Versions Tested

JSM:
10.3.5 where the bug seen
Bug has not seen in 5.17.5 and 5.4