IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
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  1. Jira Data Center
  2. JRASERVER-76069

Unable to add user as watcher or assignee when the user is Jira-administrator and application access is removed

      Issue Summary

      Unable to add user as watcher or assignee when the user is Jira-administrator and application access is removed

      Environmment:

      Jira Data Center / Server, on any version from 8.19.1.

      Watcher issue

      Steps to Reproduce

      1. By default, Jira has jira-administrators group which grants Jira Admin global permission. Create User1 (with no application access) and add it to this group
      2. Create another user User2 (without application access) and don't add it to the jira-administrators group
      3. Make sure that both users are granted the browse project permission in project A
      4. Attempt to add a User2 as watcher to any issue in project A. This user will be added successfully
      5. Attempt to add user1 as a watcher to the same issue

      Expected Result

      The user who is in the jira-administrator group should get added as watcher.

      Actual Results

      The user fails to be added as a watcher and the error below is shown:

      There was an error adding watcher The user "user 1" does not have permission to view this issue. This user will not be added to the watch list.  

      Assignee issue

      Steps to replicate

      1. By default, Jira has jira-administrators group which grants Jira Admin global permission. Create User1 (with no application access) and add it to this group
      2. Create another user User2 (without application access) and don't add it to the jira-administrators group
      3. Make sure that both users are granted the Assignable User permission in project A
      4. Attempt to add a User2 as the assignee to any issue in project A. This user will be added successfully
      5. Attempt to add User1 as the assignee to the same issue

      Expected results

      The user who is in the jira-administrator group should get added as the assignee.

      Actual Results

      The user fails to be added as the assignee and the error below is shown:

      User User1 cannot be assigned issues.
      

      Workaround for both symptoms (Watcher and assignee)

      Currently there's no fix for this issue we need to grant the impacted user with Jira application access or remove the Jira administrator global permission for the impacted user.

      Please refer to the KB: Some Jira users cannot be assigned tickets or be added as watchers even though they have the right permissions for more details. The Cause section provides the explanation.
       

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Data Center'
            1. Jira Data Center
            2. JRASERVER-76069

            Unable to add user as watcher or assignee when the user is Jira-administrator and application access is removed

                Issue Summary

                Unable to add user as watcher or assignee when the user is Jira-administrator and application access is removed

                Environmment:

                Jira Data Center / Server, on any version from 8.19.1.

                Watcher issue

                Steps to Reproduce

                1. By default, Jira has jira-administrators group which grants Jira Admin global permission. Create User1 (with no application access) and add it to this group
                2. Create another user User2 (without application access) and don't add it to the jira-administrators group
                3. Make sure that both users are granted the browse project permission in project A
                4. Attempt to add a User2 as watcher to any issue in project A. This user will be added successfully
                5. Attempt to add user1 as a watcher to the same issue

                Expected Result

                The user who is in the jira-administrator group should get added as watcher.

                Actual Results

                The user fails to be added as a watcher and the error below is shown:

                There was an error adding watcher The user "user 1" does not have permission to view this issue. This user will not be added to the watch list.  

                Assignee issue

                Steps to replicate

                1. By default, Jira has jira-administrators group which grants Jira Admin global permission. Create User1 (with no application access) and add it to this group
                2. Create another user User2 (without application access) and don't add it to the jira-administrators group
                3. Make sure that both users are granted the Assignable User permission in project A
                4. Attempt to add a User2 as the assignee to any issue in project A. This user will be added successfully
                5. Attempt to add User1 as the assignee to the same issue

                Expected results

                The user who is in the jira-administrator group should get added as the assignee.

                Actual Results

                The user fails to be added as the assignee and the error below is shown:

                User User1 cannot be assigned issues.
                

                Workaround for both symptoms (Watcher and assignee)

                Currently there's no fix for this issue we need to grant the impacted user with Jira application access or remove the Jira administrator global permission for the impacted user.

                Please refer to the KB: Some Jira users cannot be assigned tickets or be added as watchers even though they have the right permissions for more details. The Cause section provides the explanation.
                 

                        Unassigned Unassigned
                        685a0702ccab Mohit Yadav
                        Votes:
                        5 Vote for this issue
                        Watchers:
                        10 Start watching this issue

                          Created:
                          Updated:

                            Unassigned Unassigned
                            685a0702ccab Mohit Yadav
                            Affected customers:
                            5 This affects my team
                            Watchers:
                            10 Start watching this issue

                              Created:
                              Updated: