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  1. Jira Data Center
  2. JRASERVER-72519

Jira's Mobile plugin doesnt parse issue context, causing attachment thumbnail to not get rendered

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      Summary

      When com.atlassian.mobile.simplified.mode dark feature is enabled for Jira Mobile plugin, when Users access Jira from mobile's browser, the attachment thumbnails won't be rendered.

      In the log, we'll see:

      Unable to obtain attachment No usable issue stored in the context, unable to resolve filename 'XXXYYYZZZ.png'

      Steps to reproduce

      1. Enable com.atlassian.mobile.simplified.mode dark feature (Enable Dark Feature in Jira)
      2. User access Jira issue with attachments via mobile's browser.

      Expected Result

      Attachment thumbnails will be rendered correctly.

      Actual Result

      Attachment thumbnails will not be rendered. The log will show:

      Unable to obtain attachment No usable issue stored in the context, unable to resolve filename 'XXXYYYZZZ.png'

      Workaround

      No workaround at the moment

            [JRASERVER-72519] Jira's Mobile plugin doesnt parse issue context, causing attachment thumbnail to not get rendered

            Rakesh Kumar added a comment -

            We could use the below steps to suppress the logs:

            1. On your keyboard, press "gg" to open the feature search bar
            2. Then type in: Logging and profiling
            3. In this config screen search for the: "Configure logging level for another package"
            4. Click on the "configure" link.
            5. Add the following:

            com.atlassian.jira.issue.fields.renderer.wiki.embedded.JiraPlaceholderImageRenderer

            6. And set the level for "ERROR".(If log level "ERROR" does not stop the intended logs, please try setting the level to "FATAL" )

            Please note: We could miss important logs while troubleshooting an issue when log level is set to ERROR or FATAL only

            Rakesh Kumar added a comment - We could use the below steps to suppress the logs: 1. On your keyboard, press "gg" to open the feature search bar 2. Then type in: Logging and profiling 3. In this config screen search for the: "Configure logging level for another package" 4. Click on the "configure" link. 5. Add the following: com.atlassian.jira.issue.fields.renderer.wiki.embedded.JiraPlaceholderImageRenderer 6. And set the level for "ERROR".(If log level "ERROR" does not stop the intended logs, please try setting the level to "FATAL" ) Please note: We could miss important logs while troubleshooting an issue when log level is set to ERROR or FATAL only

              Unassigned Unassigned
              azuhra Aqqiela
              Affected customers:
              0 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated: