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  1. Jira Data Center
  2. JRASERVER-72394

Adding comments and accessing issues/filters not working as expected when using Jira on Mobile browsers

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      Issue Summary

      When accessing Jira on Mobile browsers, there are mainly two issues:

      • When clicking on an issue or any saved/favorite filter (e.g assigned to me), nothing happens and you need to refresh the page in order to access the issue/filter page.
      • Adding comments does not work. When inserting a comment and clicking on 'Add' nothing happens. Refreshing the page doesn't help as well since you'll simply lose the comment.

      Steps to Reproduce

      This was reproduced using Jira DC 8.13.6 and Google Chrome browser.

      1. Access Jira from a supported mobile browser, or use a desktop browser and switch to the Mobile view.
      2. Click on any issue from a filter.
      3. Try to add a comment.
      4. Click on one of the saved filters (e.g Assigned to me, etc.)

      Expected Results

      • You should be able to open the issue page.
      • You should be able to add a comment.
      • You should be able to access the filters directly.

      Actual Results

      • The issue page does not open. You have to reload the page for it to work.
      • The comment is not added. When clicking on 'Add' nothing happens and refreshing the page will cause the comment to be lost.
      • The filter does not open. You have to reload the page for it to work.

      Screen Recording 2021-05-06 at 16.26.30.mov

      Workaround

      The issue is not reproducible using the Jira mobile App for Android so you can use it instead of accessing Jira from the mobile browser.

        1. Screen Recording 2021-05-06 at 16.26.30.mov
          38.33 MB

            [JRASERVER-72394] Adding comments and accessing issues/filters not working as expected when using Jira on Mobile browsers

            Mithil added a comment -

            We are getting same error. Waiting for fix.

            Mithil added a comment - We are getting same error. Waiting for fix.

            Bryan.Park added a comment -

            same here. showing interest.

            Bryan.Park added a comment - same here. showing interest.

            software added a comment -

            We have faced this bug and it has a big impact to our work. Really waiting for fix

            software added a comment - We have faced this bug and it has a big impact to our work. Really waiting for fix

              Unassigned Unassigned
              mdhahak@atlassian.com Meriem Dhahak
              Affected customers:
              12 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: