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  1. Jira Server and Data Center
  2. JRASERVER-69598

Unable to log in with SAML SSO when user has special character in name

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      When trying to authenticate a user who has a special character in their first name (é specifically) via SAML SSO, we see the following screen

      The error in the logs is:

      2019-07-04 16:04:08,679 http-nio-8080-exec-48 ERROR anonymous 964x1404949x1 vn7oz4 10.134.195.158,10.134.41.252 /plugins/servlet/samlconsumer [c.a.p.a.i.web.filter.ErrorHandlingFilter] Received invalid SAML response: Signature validation failed. SAML Response rejected
      com.atlassian.plugins.authentication.impl.web.saml.provider.InvalidSamlResponse: Received invalid SAML response: Signature validation failed. SAML Response rejected
      	at com.atlassian.plugins.authentication.impl.web.saml.provider.impl.OneloginJavaSamlProvider.lambda$extractSamlResponse$1(OneloginJavaSamlProvider.java:89)
      	at com.atlassian.plugin.util.ContextClassLoaderSwitchingUtil.runInContext(ContextClassLoaderSwitchingUtil.java:48)
      	at com.atlassian.plugins.authentication.impl.web.saml.provider.impl.OneloginJavaSamlProvider.extractSamlResponse(OneloginJavaSamlProvider.java:80)
      	at com.atlassian.plugins.authentication.impl.web.saml.SamlConsumerServlet.doPost(SamlConsumerServlet.java:87)
      	at javax.servlet.http.HttpServlet.service(HttpServlet.java:661)
      	at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
      	at com.atlassian.plugin.servlet.DelegatingPluginServlet.service(DelegatingPluginServlet.java:37)
      	at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
      	at com.atlassian.plugin.servlet.ServletModuleContainerServlet.service(ServletModuleContainerServlet.java:45)
      	at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
      	... 53 filtered
      	at com.atlassian.plugins.authentication.impl.web.filter.ErrorHandlingFilter.doFilter(ErrorHandlingFilter.java:83)
      	... 3 filtered
      	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
      	... 58 filtered
      	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:66)
      	... 1 filtered
      	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:64)
      	... 36 filtered
      	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
      	... 10 filtered
      

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              Assignee:
              Unassigned
              Reporter:
              vhu@atlassian.com Vivian Hu (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated: