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  1. Jira Data Center
  2. JRASERVER-63554

Scrolling down list of users in the "Assign Issue" dialog results in duplicate users appearing (Edge case)

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      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Summary

      This is the edge case of JRA-44113.
      JRA-44113 has already been closed but the problem sill occurred in the following scenario.

      Steps to Reproduce

      1. Create 15-20 users, ensure all of them are able to be assigned issues (you need enough users to cause the user list in the Assign Issue dialog to have to scroll).
      2. Assign 2-3 users you created in Step 1 to some tickets to make them appear in Suggestion section in the assignee list. (Please check this KB to understand how the suggestions are calculated.)
        Please make sure the 2-3 users are not in the end of All Users list.
      3. Click Assign, then hit the dropdown arrow in the Assignee field.
      4. Scroll down (using the keyboard or trackpad/mouse, it doesn't matter) to the bottom of the list.

      Expected Results

      You reach the bottom of the user list and there's no duplicates.

      Actual Results

      There are some duplicate in the user list.

      Notes

      • This isn't browser-specific (I can replicate it in Firefox, Chrome, and Safari)
      • This problem is also reproduced when creating an issue

      Workaround

      Currently there's no workaround, but this issue is purely cosmetic.

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            [JRASERVER-63554] Scrolling down list of users in the "Assign Issue" dialog results in duplicate users appearing (Edge case)

            llagos added a comment -

            Just found someone created a newer TT for this... so go and VOTE on the other one (not yet closed)

            https://jira.atlassian.com/browse/JRASERVER-66060

            Still happening on Jira Service Desk 3.9.4 AND 3.9.4... 

            llagos added a comment - Just found someone created a newer TT for this... so go and VOTE on the other one (not yet closed) https://jira.atlassian.com/browse/JRASERVER-66060 Still happening on Jira Service Desk 3.9.4 AND 3.9.4... 

            Susan Hauth [Jira Queen] added a comment -

            This is not minor or cosmetic.  Very confusing to my users when the list duplicates itself.  Upgraded from 7.4.3 to 7.9.2 and this problem has now shown up.  Please raise the priority.

            Susan Hauth [Jira Queen] added a comment - This is not minor or cosmetic.  Very confusing to my users when the list duplicates itself.  Upgraded from 7.4.3 to 7.9.2 and this problem has now shown up.  Please raise the priority.

              apawelczyk Artur Pawelczyk (Inactive)
              yokamoto Yuki Okamoto (Inactive)
              Affected customers:
              47 This affects my team
              Watchers:
              41 Start watching this issue

                Created:
                Updated: