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  1. Jira Data Center
  2. JRASERVER-60427

Remove ability to add portal user as reporter

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    • Icon: Suggestion Suggestion
    • Resolution: Won't Do
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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      If an instance has Service Desk, users can add customer portal-only users as reporters of tickets in Software and Core projects. This can be problematic, and can cause confusion among other users, as portal-users should be completely restricted to Service Desk projects. If possible, I believe we should remove that ability from the product.

            [JRASERVER-60427] Remove ability to add portal user as reporter

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3061107 ] New: JAC Suggestion Workflow 3 [ 3690013 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2614930 ] New: JAC Suggestion Workflow [ 3061107 ]
            Gosia Kowalska made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Resolved [ 5 ]
            Rachel Lin (Inactive) made changes -
            Workflow Original: JIRA PM Feature Request Workflow v2 - TEMP [ 2592856 ] New: Confluence Workflow - Public Facing v4 [ 2614930 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - TEMP [ 2360797 ] New: JIRA PM Feature Request Workflow v2 - TEMP [ 2592856 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Katherine Yabut made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 2128289 ] New: JIRA Bug Workflow w Kanban v6 - TEMP [ 2360797 ]
            Katherine Yabut made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - TEMP [ 2091082 ] New: JIRA Bug Workflow w Kanban v6 [ 2128289 ]
            Katherine Yabut made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 1231477 ] New: JIRA Bug Workflow w Kanban v6 - TEMP [ 2091082 ]
            jonah (Inactive) made changes -
            Description Original: If an instance has Service Desk, users can add customer portal-only users as reporters of tickets in Software and Core projects. This can be problematic, and can cause confusion among other users, as portal-users should be completely restricted to Service Desk projects. If possible, I believe we should remove that ability from the product. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-60427].
              {panel}

            If an instance has Service Desk, users can add customer portal-only users as reporters of tickets in Software and Core projects. This can be problematic, and can cause confusion among other users, as portal-users should be completely restricted to Service Desk projects. If possible, I believe we should remove that ability from the product.

              Unassigned Unassigned
              efranklin Eric Franklin (Inactive)
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                Created:
                Updated:
                Resolved: