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  1. Jira Data Center
  2. JRASERVER-59999

Issue Comment Notification not triggering if "Edit Screen" is used to add comment

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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      Problem Definition

      Issue Comment Notification not triggering if "Edit Screen" is used to add comment and only Issue Updated Notification is triggering.

      Steps to Reproduce

      1. Log in to JIRA (outbound email must be working, )
      2. Select any existing JIRA issue that you reported (Assign ticket to different user)
      3. Click on Edit and add any comment on below edit screen
      4. Click update

      Actual Results:
      The assignee will receive an email notification that issue has been updated.

      Suggested Solution

      The assignee should receive both Issue Updated and Issue Commented notification emails if comment is added using edit screen.

      Workaround

      • When adding a comment in a issue, just use the "comment" button in issue screen.

            [JRASERVER-59999] Issue Comment Notification not triggering if "Edit Screen" is used to add comment

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3044608 ] New: JAC Suggestion Workflow 3 [ 3672185 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2599173 ] New: JAC Suggestion Workflow [ 3044608 ]
            Rachel Lin (Inactive) made changes -
            Workflow Original: JIRA PM Feature Request Workflow v2 - TEMP [ 2592184 ] New: Confluence Workflow - Public Facing v4 [ 2599173 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - TEMP [ 2357388 ] New: JIRA PM Feature Request Workflow v2 - TEMP [ 2592184 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Katherine Yabut made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 2124750 ] New: JIRA Bug Workflow w Kanban v6 - TEMP [ 2357388 ]
            Katherine Yabut made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - TEMP [ 2087150 ] New: JIRA Bug Workflow w Kanban v6 [ 2124750 ]
            Katherine Yabut made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 1143868 ] New: JIRA Bug Workflow w Kanban v6 - TEMP [ 2087150 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            Issue Comment Notification not triggering if "Edit Screen" is used to add comment and only Issue Updated Notification is triggering.

            Steps to Reproduce
            # Log in to JIRA (outbound email must be working, )
            # Select any existing JIRA issue that you reported (Assign ticket to different user)
            # Click on Edit and add any comment on below edit screen
            # Click update

            Actual Results:
            The assignee will receive an email notification that issue has been updated.


            h3. Suggested Solution
            The assignee should receive both {{Issue Updated}} and {{Issue Commented}} notification emails if comment is added using {{edit screen}}.

             
            h3. Workaround
            - When adding a comment in a issue, just use the "comment" button in issue screen.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JRACLOUD-59999].
              {panel}

            h3. Problem Definition
            Issue Comment Notification not triggering if "Edit Screen" is used to add comment and only Issue Updated Notification is triggering.

            Steps to Reproduce
            # Log in to JIRA (outbound email must be working, )
            # Select any existing JIRA issue that you reported (Assign ticket to different user)
            # Click on Edit and add any comment on below edit screen
            # Click update

            Actual Results:
            The assignee will receive an email notification that issue has been updated.


            h3. Suggested Solution
            The assignee should receive both {{Issue Updated}} and {{Issue Commented}} notification emails if comment is added using {{edit screen}}.

             
            h3. Workaround
            - When adding a comment in a issue, just use the "comment" button in issue screen.
            jonah (Inactive) made changes -
            Link New: This issue relates to JRACLOUD-59999 [ JRACLOUD-59999 ]

              Unassigned Unassigned
              jliwag Jason Liwag (Inactive)
              Votes:
              6 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated: