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  1. Jira Data Center
  2. JRASERVER-59385

Correct the misleading information about Project Import

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    • We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.

      In the Restoring a Project from Backup document, it can be read:

      You cannot import a project directly from JIRA Cloud to JIRA Server — the importer will display errors about version mismatches. If you want to restore a project from JIRA Cloud to JIRA Server, follow the steps below:

      1. Install a new JIRA Server instance (in addition to the one that you want to import your project into). This will be a temporary instance that is used to store a full JIRA import from JIRA Cloud. Ensure that the version of this temporary instance matches the version of the JIRA instance that you want to import your project into, e.g. JIRA 6.2.
      2. Do a full JIRA migration from JIRA Cloud to the temporary JIRA Server instance. See Migrating from JIRA Cloud to JIRA Server.
      3. Export the entire JIRA Server instance.
      4. Import the project into your desired JIRA Server instance, by following the instructions in the Restoring your project section below.
      5. (optional) Delete the temporary JIRA Server instance, once the project has completed

      This information is incorrect. It's not possible to import a backup from JIRA Cloud to an old version of JIRA Server, specially the 6.2. It's recommended, and sometimes only possible, to restore a JIRA Cloud backup in the latest JIRA Server version.

      It's important to make clear that it's not supported and furthermore not possible to use the Project import tool to import data from newer JIRA versions to older JIRA versions.

      Regards,
      Teilor

            [JRASERVER-59385] Correct the misleading information about Project Import

            Gosia Kowalska added a comment -
            Atlassian Update – 29 March 2018

            Hi,

            Thank you for raising this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request now. Sometimes potentially valuable tickets do get closed where the Summary or Description has not caught the attention of the community. If you feel that this suggestion is valuable, consider describing in more detail or outlining how this request will help you achieve your goals. We may then be able to provide better guidance.

            For more context, check out our Community blog on our renewed approach to highly voted Server suggestions for Jira and Confluence.

            Thanks again.
            Regards,
            Jira Product Management

            Gosia Kowalska added a comment - Atlassian Update – 29 March 2018 Hi, Thank you for raising this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request now. Sometimes potentially valuable tickets do get closed where the Summary or Description has not caught the attention of the community. If you feel that this suggestion is valuable, consider describing in more detail or outlining how this request will help you achieve your goals. We may then be able to provide better guidance. For more context, check out our Community blog on our renewed approach to highly voted Server suggestions for Jira and Confluence . Thanks again. Regards, Jira Product Management

              wthompson Wazza
              tsoares Teilor Soares (Inactive)
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