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  1. Jira Data Center
  2. JRASERVER-45816

Can’t restore JIRA 7 Cloud backup to JIRA 6.4.12 Server

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    Description

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Attempting to restore a backup from JIRA Cloud (latest version: 7.0.0-OD-08) to JIRA 6.4.12 throws the following error.

      The file you are trying to import is from JIRA 7.0.0-OD-08-001, which is newer than your current version of JIRA and will not work. The import file claims it can be successfully imported into JIRA 6.4.12 or later.
      If JIRA 6.4.12 is not yet available for download, please contact support.

      Steps to Reproduce

      1. Import a current Cloud backup into JIRA 6.4.12 following these steps:https://confluence.atlassian.com/jira/migrating-from-jira-cloud-to-jira-server-299569790.html

      Expected Results

      The error should be updated to read that it can be successfully imported into JIRA 7.0

      Actual Results

      The error is thrown and the user cannot proceed.

      Notes

      The import was working last week Oct 8th prior to the JIRA 7 features being released into the Cloud environment.

      Workaround

      Import the data into JIRA 7.0

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              Unassigned Unassigned
              khannon Keri Duthie (Inactive)
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                Created:
                Updated:
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