When importing a csv file with a field that has a user's full name, the field is left unassigned once the import completes even though that user's full name exists within JIRA.
- go to the Issues dropdown, select import issues from CSV
- upload a test csv file with a column that uses full names
- map the csv field to an appropriate JIRA field ex. assignee
- complete import
A user is mapped to the assignee field based on their full name.
the associated issue is left unassigned
To map user's, the csv file must use usernames instead of full names.