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  1. Jira Data Center
  2. JRASERVER-40575

Mentions don't work on a Mac

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    • 6.03
    • Severity 3 - Minor
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      Atlassian Update – 28 May 2018

      Hi everyone,

      We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out.

      Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details.

      We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication.
      Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

      Thank you,
      Ignat Alexeyenko
      Jira Bugmaster

      Show
      Atlassian Update – 28 May 2018 Hi everyone, We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out . Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details. We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments. Thank you, Ignat Alexeyenko Jira Bugmaster

      In version (v6.3.5a#6334-sha1:09a5455) at-mentions don't work in Chrome on a Mac (OS X 10.10 Yosemite, Chrome 38). It does work on Ubuntu 14.04 in Chrome 38.

            [JRASERVER-40575] Mentions don't work on a Mac

            Jimmy Fleming added a comment -

            I am using the Mac desktop Hipchat app (latest version). I am only able to "see" two of the people on my team in the "New chat" menu. Therefore, I can't have 1-on-1 conversations with them. I also can't mention people (except for the two people I can see in the New chat menu). Everything works fine in the web app version.

            Jimmy Fleming added a comment - I am using the Mac desktop Hipchat app (latest version). I am only able to "see" two of the people on my team in the "New chat" menu. Therefore, I can't have 1-on-1 conversations with them. I also can't mention people (except for the two people I can see in the New chat menu). Everything works fine in the web app version.

            m_gol added a comment -

            Actually, it doesn't work on my MacBook on both Chrome or Safari even though it works on other machines for other people, even if they're on a Mac.

            Can it be account-specific? Weird.

            m_gol added a comment - Actually, it doesn't work on my MacBook on both Chrome or Safari even though it works on other machines for other people, even if they're on a Mac. Can it be account-specific? Weird.

              Unassigned Unassigned
              4c10a4730e87 m_gol
              Affected customers:
              1 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: