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  1. Jira Data Center
  2. JRASERVER-40192

JIRA's email FROM field is sending from a wrong address

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      *Type GG > Mail > Outgoing Mail

      • Configure a mail server (e.g mail server address is annamonicacardino@gmail.com)
      • Type GG > Mail > Send E-mail
      • Notice that the FROM field is the current user's email address and not the mail server address.
      • Click SEND
      • When you received the email, the FROM field is not showing the current user's email address but the mail server's address.

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            [JRASERVER-40192] JIRA's email FROM field is sending from a wrong address

            Bugfix Automation Bot made changes -
            Minimum Version New: 6.03
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2841736 ] New: JAC Bug Workflow v3 [ 2917418 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2573607 ] New: JAC Bug Workflow v2 [ 2841736 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1539172 ] New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2573607 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 732271 ] New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1539172 ]
            Oswaldo Hernandez (Inactive) made changes -
            Labels Original: affects-server jira-server saigon slush New: affects-server saigon slush
            Oswaldo Hernandez (Inactive) made changes -
            Labels Original: jira-server saigon slush New: affects-server jira-server saigon slush
            Penny Wyatt (On Leave to July 2021) made changes -
            Labels Original: saigon slush New: jira-server saigon slush
            Oswaldo Hernandez (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Verified [ 10005 ] New: Resolved [ 5 ]

            Oswaldo Hernandez (Inactive) added a comment -

            Hi acardino,

            This is because Gmail prevents the from address to be set to anything different from you account name moniqueanna27 . This is an email spoofing prevention technique done at the email service provider side (Yahoo and other public servers do this as well).

            JIRA tries to set the from address to what you specified but it can't do much is the mail service provider (gmail) overrides this.

            Hope that clears up what you saw.

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi acardino , This is because Gmail prevents the from address to be set to anything different from you account name moniqueanna27 . This is an email spoofing prevention technique done at the email service provider side (Yahoo and other public servers do this as well). JIRA tries to set the from address to what you specified but it can't do much is the mail service provider (gmail) overrides this. Hope that clears up what you saw. Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

              ohernandez@atlassian.com Oswaldo Hernandez (Inactive)
              acardino Anna Cardino (Inactive)
              Affected customers:
              11 This affects my team
              Watchers:
              20 Start watching this issue

                Created:
                Updated:
                Resolved: