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  1. Jira Data Center
  2. JRASERVER-38342

Unable to restore XML backup due to users referenced that JIRA can not automatically create

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    • 5.02
    • Severity 3 - Minor
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      Atlassian Update – 28 May 2018

      Hi everyone,

      We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out.

      Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details.

      We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication.
      Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments.

      Thank you,
      Ignat Alexeyenko
      Jira Bugmaster

      Show
      Atlassian Update – 28 May 2018 Hi everyone, We have recently reviewed this issue and the overall interest in the problem. As the issue hasn't collect votes, watchers, comments, or support cases from many customers during its lifetime, it's very low on our priority list, and will not be fixed in the foreseeable future. That's why we've decided to resolve it as Time Out . Although we're aware the issue is still important to those of you who were involved in the conversations around it, we want to be clear in managing your expectations. The Jira team is focusing on issues that have broad impact and high value, reflected by the number of comments, votes, support cases, and customers interested. Please consult the Atlassian Bugfix Policy for more details. We understand how disappointing this decision may be, but we hope you'll appreciate our transparent approach and communication. Atlassian will continue to watch this issue for further updates, so please feel free to share your thoughts in the comments. Thank you, Ignat Alexeyenko Jira Bugmaster

      Unable to restore XML backup due to users referenced that JIRA can not automatically create

      This is happening with any JIRA version, including 6.2.5 when you try to import a project from the XML backup.

      Jira fails to import users that were removed from the original instance but that they had comments, or other activities.

      User removal cannot be prevented in any way on JIRA when it is using an external directory like Crowd or LDAP/Active Directory.

      Instead JIRA should just re-create these users using a fake email address for them.

      This is an important bug that would prevent restoration from backup. Workarounds are not possible because here we are talking about tens if not hundred of missing users.

            [JRASERVER-38342] Unable to restore XML backup due to users referenced that JIRA can not automatically create

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              Unassigned Unassigned
              73f0b2e75f82 Sorin Sbarnea (Citrix)
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              0 This affects my team
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                Created:
                Updated:
                Resolved: