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  1. Jira Data Center
  2. JRASERVER-36655

Attachment lost while moving issue

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      Hello.

      I have a some problem with project moving. I have a project with key "ART" (in past this key was "DES") and a project with key "NOKIA". When I moved issue from "NOKIA" to "ART" attachments lost, i see only link to attachment, but link is invalid. In filesystem I see that my attachments moved to "DES" project, but I expected that attachment will be in "ART" project. Also JIRA put new issues attachments to "DES" project and old issues get its attachments from "DES" project too. What reasons for this problem and how I can fix this?

      We used JIRA version 6.1(6144)

            [JRASERVER-36655] Attachment lost while moving issue

            Pawel Niewiadomski (Inactive) added a comment -

            egor.molostov unfortunately you will have to contact support to help you move attachments to the correct place

            Pawel Niewiadomski (Inactive) added a comment - egor.molostov unfortunately you will have to contact support to help you move attachments to the correct place

            Egor Molostov added a comment -

            Hi, Oswaldo Hernandez.

            I confirm that https://jira.atlassian.com/browse/JRA-35019 is our bug.
            We wiil be upgrade our JIRA to 6.1.7 version. And I have another question. What will be with existed
            attachments with old-key project after upgrade? Are this attachments will be avaliable after update?

            Egor Molostov added a comment - Hi, Oswaldo Hernandez. I confirm that https://jira.atlassian.com/browse/JRA-35019 is our bug. We wiil be upgrade our JIRA to 6.1.7 version. And I have another question. What will be with existed attachments with old-key project after upgrade? Are this attachments will be avaliable after update?

            Oswaldo Hernandez (Inactive) added a comment -

            Hi egor.molostov,

            Were you able to confirm whether this is the same as JRA-35019 ?

            Thanks in advance.

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi egor.molostov , Were you able to confirm whether this is the same as JRA-35019 ? Thanks in advance. Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            Oswaldo Hernandez (Inactive) added a comment -

            Hi sebastian.feldmann / egor.molostov,

            There was indeed a similar bug raised as JRA-35019 which we fixed in JIRA 6.1.1.

            Could you please create a support ticket at https://support.atlassian.com? That way we can determine whether our support engineers will be able to determine whether this is the same bug, a new bug or caused by environmental factors and provide you with support specific to your circumstances and with higher security.

            The credentials should be the same as for this site (https://jira.atlassian.com).

            Regards,

            Oswaldo Hernández.
            JIRA Bugmaster.
            [Atlassian].

            Oswaldo Hernandez (Inactive) added a comment - Hi sebastian.feldmann / egor.molostov , There was indeed a similar bug raised as JRA-35019 which we fixed in JIRA 6.1.1. Could you please create a support ticket at https://support.atlassian.com? That way we can determine whether our support engineers will be able to determine whether this is the same bug, a new bug or caused by environmental factors and provide you with support specific to your circumstances and with higher security. The credentials should be the same as for this site ( https://jira.atlassian.com ). Regards, Oswaldo Hernández. JIRA Bugmaster. [Atlassian] .

            Oswaldo Hernandez (Inactive) added a comment -

            Thanks bbain

            Oswaldo Hernandez (Inactive) added a comment - Thanks bbain

            bain added a comment -

            This might be related to the linked issue.

            bain added a comment - This might be related to the linked issue.

            Sebastian Feldmann added a comment -

            We are experiencing the same problem.
            All attachments are still visible via issue screen but can't be downloaded or previewd.

            Sebastian Feldmann added a comment - We are experiencing the same problem. All attachments are still visible via issue screen but can't be downloaded or previewd.

              Unassigned Unassigned
              7e4e1a7f3133 Egor Molostov
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: