[JRASERVER-35237] Attachment thumbnails generation failed with some image

Type: Bug
Resolution: Fixed
Priority: Low (View bug fix roadmap)
Fix Version/s: 6.4.1, 6.5-OD-01
Affects Version/s: 6.1.1, 6.3.10, 6.3.11, 6.3.12, 6.3.15
Component/s: Issue - Attachments
Labels:

Introduced in Version:
6.01
Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

The following issue will show on the issue view page during the issue occurrence:

Error rendering 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'. Please contact your JIRA administrators.

The following error message is showing in the log file:

        2013-10-09 19:00:49,487 http-bio-8081-exec-33 ERROR jpolley 1140x2102x1 10p3h9x 59.167.133.100,172.24.36.107,127.0.0.1 /rest/api/2/search [core.util.thumbnail.Thumber] Unable to create thumbnail image for id 80896
com.atlassian.core.util.thumbnail.ThumbnailRenderException: java.io.IOException: Cannot read image - none of loaders was able to create image
        at com.atlassian.core.util.thumbnail.ThumbnailRenderer.createThumbnailImage(ThumbnailRenderer.java:53)
        at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:382)
        at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:355)
        at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:322)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$1$1.withInputStream(DefaultThumbnailManager.java:272)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$1$1.withInputStream(DefaultThumbnailManager.java:268)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.withStreamConsumer(DefaultThumbnailManager.java:422)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.access$700(DefaultThumbnailManager.java:60)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$1.get(DefaultThumbnailManager.java:267)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$1.get(DefaultThumbnailManager.java:229)
        at com.atlassian.util.concurrent.ManagedLocks$ManagedLockImpl.withLock(ManagedLocks.java:303)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.doGetThumbnail(DefaultThumbnailManager.java:229)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager.getThumbnail(DefaultThumbnailManager.java:162)
        at sun.reflect.GeneratedMethodAccessor908.invoke(Unknown Source)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at com.atlassian.util.profiling.object.ObjectProfiler.profiledInvoke(ObjectProfiler.java:83)
        at com.atlassian.jira.config.component.SwitchingInvocationHandler.invoke(SwitchingInvocationHandler.java:28)
        at $Proxy200.getThumbnail(Unknown Source)
        at com.atlassian.jira.issue.fields.rest.json.beans.AttachmentJsonBean.shortBean(AttachmentJsonBean.java:180)
        at com.atlassian.jira.issue.fields.rest.json.beans.AttachmentJsonBean.shortBeans(AttachmentJsonBean.java:147)
        at com.atlassian.jira.issue.fields.AttachmentSystemField.getJsonFromIssue(AttachmentSystemField.java:326)
        at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.getFieldValue(IssueBeanBuilder.java:257)
        at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.addFields(IssueBeanBuilder.java:177)
        at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.build(IssueBeanBuilder.java:109)
        at com.atlassian.jira.rest.v2.search.SearchResource$IssueToIssueBean.apply(SearchResource.java:278)
        at com.atlassian.jira.rest.v2.search.SearchResource$IssueToIssueBean.apply(SearchResource.java:261)
        at com.google.common.collect.Lists$TransformingRandomAccessList.get(Lists.java:451)
        at java.util.AbstractList$Itr.next(AbstractList.java:345)
        at java.util.AbstractCollection.toArray(AbstractCollection.java:124)
        at java.util.ArrayList.<init>(ArrayList.java:131)
        at com.google.common.collect.Lists.newArrayList(Lists.java:119)
        at com.atlassian.jira.rest.v2.search.SearchResource.asResultsBean(SearchResource.java:233)
        at com.atlassian.jira.rest.v2.search.SearchResource.search(SearchResource.java:181)
        at com.atlassian.jira.rest.v2.search.SearchResource.searchUsingSearchRequest(SearchResource.java:218)
        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
        at java.lang.reflect.Method.invoke(Method.java:597)
        at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$TypeOutInvoker$1.invoke(DispatchProviderHelper.java:205)
        at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:100)
        at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
        at com.atlassian.plugins.rest.common.expand.interceptor.ExpandInterceptor.intercept(ExpandInterceptor.java:38)
        at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
        at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:59)
        at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
        at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:43)
        at com.atlassian.plugins.rest.common.interceptor.impl.DefaultMethodInvocation.invoke(DefaultMethodInvocation.java:61)
        at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper.invokeMethodWithInterceptors(DispatchProviderHelper.java:132)
        at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$TypeOutInvoker._dispatch(DispatchProviderHelper.java:201)
        at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
        at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288)
        at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
        at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
        at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
        at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1469)
        at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1400)
        at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1349)
        at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1339)
        at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:416)
        at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537)
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)
        at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:795)
        at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilterInternal(RestServletUtilsUpdaterFilter.java:26)
        at com.atlassian.plugins.rest.module.servlet.RestServletUtilsUpdaterFilter.doFilter(RestServletUtilsUpdaterFilter.java:40)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:25)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.plugins.cors.CorsFilter.doFilter(CorsFilter.java:65)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.prettyurls.filter.PrettyUrlsDispatcherFilter.doFilter(PrettyUrlsDispatcherFilter.java:60)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.prettyurls.filter.PrettyUrlsSiteMeshFilter.doFilter(PrettyUrlsSiteMeshFilter.java:92)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.prettyurls.filter.PrettyUrlsMatcherFilter.doFilter(PrettyUrlsMatcherFilter.java:56)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.labs.botkiller.BotKillerFilter.doFilter(BotKillerFilter.java:36)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.executeRequest(AccessLogFilter.java:103)
        at com.atlassian.jira.web.filters.accesslog.AccessLogFilter.doFilter(AccessLogFilter.java:87)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.jira.security.xsrf.XsrfTokenAdditionRequestFilter.doFilter(XsrfTokenAdditionRequestFilter.java:54)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.seraph.filter.SecurityFilter.doFilter(SecurityFilter.java:234)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.security.auth.trustedapps.filter.TrustedApplicationsFilter.doFilter(TrustedApplicationsFilter.java:98)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.seraph.filter.BaseLoginFilter.doFilter(BaseLoginFilter.java:169)
        at com.atlassian.jira.web.filters.JiraLoginFilter.doFilter(JiraLoginFilter.java:70)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.oauth.serviceprovider.internal.servlet.OAuthFilter.doFilter(OAuthFilter.java:55)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.bonfire.web.filters.BonfireP3PFilter.doFilter(BonfireP3PFilter.java:57)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.johnson.filters.AbstractJohnsonFilter.doFilter(AbstractJohnsonFilter.java:71)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
        at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
        at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)
        at org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:394)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.gzipfilter.GzipFilter.doFilterInternal(GzipFilter.java:80)
                at com.atlassian.gzipfilter.GzipFilter.doFilter(GzipFilter.java:51)
        at com.atlassian.jira.web.filters.gzip.JiraGzipFilter.doFilter(JiraGzipFilter.java:55)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:46)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.atlassian.prettyurls.filter.PrettyUrlsCombinedMatchDispatcherFilter.doFilter(PrettyUrlsCombinedMatchDispatcherFilter.java:61)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:66)
        at com.sysbliss.jira.plugins.workflow.servlet.JWDSendRedirectFilter.doFilter(JWDSendRedirectFilter.java:25)
        at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:74)
        at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:42)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:77)
        at com.atlassian.plugin.servlet.filter.ServletFilterModuleContainerFilter.doFilter(ServletFilterModuleContainerFilter.java:63)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.core.filters.cache.AbstractCachingFilter.doFilter(AbstractCachingFilter.java:33)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.core.filters.encoding.AbstractEncodingFilter.doFilter(AbstractEncodingFilter.java:41)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at com.atlassian.jira.web.filters.PathMatchingEncodingFilter.doFilter(PathMatchingEncodingFilter.java:45)
        at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:31)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.jira.startup.JiraStartupChecklistFilter.doFilter(JiraStartupChecklistFilter.java:78)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:87)
        at com.atlassian.jira.web.filters.JiraFirstFilter.doFilter(JiraFirstFilter.java:57)
        at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
        at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
        at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:225)
        at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
        at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:472)
        at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:168)
        at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:98)
        at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:927)
        at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:309)
        at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
        at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:407)
        at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1001)
        at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:585)
        at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:312)
        at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
        at java.lang.Thread.run(Thread.java:662)
Caused by: java.io.IOException: Cannot read image - none of loaders was able to create image
        at com.atlassian.core.util.thumbnail.loader.ImageFactory.loadImage(ImageFactory.java:60)
        at com.atlassian.core.util.thumbnail.MemoryImageScale.scaleImage(MemoryImageScale.java:24)
        at com.atlassian.core.util.thumbnail.ThumbnailRenderer.createThumbnailImage(ThumbnailRenderer.java:49)
                ... 218 more
Caused by: java.io.IOException: java.lang.RuntimeException: - Unable to render RenderedOp for this operation.
        at com.atlassian.core.util.thumbnail.loader.JAIImageLoader.loadImage(JAIImageLoader.java:37)
        at com.atlassian.core.util.thumbnail.loader.ImageFactory.loadImage(ImageFactory.java:41)
        ... 220 more
Caused by: java.lang.RuntimeException: - Unable to render RenderedOp for this operation.
        at javax.media.jai.RenderedOp.createInstance(RenderedOp.java:827)
        at javax.media.jai.RenderedOp.createRendering(RenderedOp.java:867)
        at javax.media.jai.RenderedOp.getRendering(RenderedOp.java:888)
        at com.atlassian.core.util.thumbnail.loader.JAIImageLoader.removeTileCache(JAIImageLoader.java:54)
        at com.atlassian.core.util.thumbnail.loader.JAIImageLoader.loadImage(JAIImageLoader.java:30)
        ... 221 more

Check this other bug with the same error.

Please note that the service desk will be affected during the issue occurrence.

Workaround solution:
Please use the "Manage Attachments" Menu to delete the attachment file and attach it again after compressed it. Or you can disable the thumbnail generation in the page "Administration >> System >> Attachments".

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preview_broken.png
2 kB
04/Feb/2015 3:41 PM
Screenshot_2015-06-03-14-46-34.png
838 kB
04/Jun/2015 7:01 AM

is duplicated by

JRASERVER-42926 Error rendering 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'. Please contact your JIRA administrators.

Closed

JRASERVER-43219 Attaching differing mime types simultaneously causes Error rendering 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'.

Closed

relates to

JRASERVER-26299 Images of .gif or .png format fail to appear on ticket

Closed

JRACLOUD-35237 Attachment thumbnails generation failed with some image

Closed

JRASERVER-42926 Error rendering 'com.atlassian.jira.jira-view-issue-plugin:attachmentmodule'. Please contact your JIRA administrators.

Closed

mentioned in: Page Loading...; Page Loading...

(2 mentioned in)

Heshan Manamperi added a comment - 22/Jul/2016 7:24 AM

This issue is still exist in JIRA 6.4.12.

2016-07-22 07:19:06,581 file-attachment-store:thread-1468 ERROR lse_sync_user 435x2168502x7 fqqua8 172.25.71.103 /rest/api/2/issue/LSE-30307 [core.util.thumbnail.Thumber] Unable to create thumbnail image for id 1321255
javax.imageio.IIOException: Error reading PNG metadata
        at com.sun.imageio.plugins.png.PNGImageReader.readMetadata(PNGImageReader.java:788)
        at com.sun.imageio.plugins.png.PNGImageReader.readImage(PNGImageReader.java:1248)
        at com.sun.imageio.plugins.png.PNGImageReader.read(PNGImageReader.java:1606)
        at com.atlassian.core.util.thumbnail.Thumber.scaleImage(Thumber.java:231)
        at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:291)
        at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:270)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$3.withInputStream(DefaultThumbnailManager.java:252)
        at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$3.withInputStream(DefaultThumbnailManager.java:248)
        at com.atlassian.jira.issue.managers.DefaultAttachmentManager$8.get(DefaultAttachmentManager.java:874)
        at com.atlassian.jira.issue.managers.DefaultAttachmentManager$8.get(DefaultAttachmentManager.java:868)
        at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.get(DefaultFileSystemAttachmentStore.java:145)
        at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.get(DefaultFileSystemAttachmentStore.java:141)
        at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$3.call(DefaultFileSystemAttachmentStore.java:178)
        at com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62)
        at com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
        at java.lang.Thread.run(Thread.java:745)
Caused by: javax.imageio.IIOException: Failed to read a chunk of type 1933723988
        at com.sun.imageio.plugins.png.PNGImageReader.readMetadata(PNGImageReader.java:782)
        ... 17 more

Heshan Manamperi added a comment - 22/Jul/2016 7:24 AM This issue is still exist in JIRA 6.4.12. 2016-07-22 07:19:06,581 file-attachment-store:thread-1468 ERROR lse_sync_user 435x2168502x7 fqqua8 172.25.71.103 /rest/api/2/issue/LSE-30307 [core.util.thumbnail.Thumber] Unable to create thumbnail image for id 1321255 javax.imageio.IIOException: Error reading PNG metadata at com.sun.imageio.plugins.png.PNGImageReader.readMetadata(PNGImageReader.java:788) at com.sun.imageio.plugins.png.PNGImageReader.readImage(PNGImageReader.java:1248) at com.sun.imageio.plugins.png.PNGImageReader.read(PNGImageReader.java:1606) at com.atlassian.core.util.thumbnail.Thumber.scaleImage(Thumber.java:231) at com.atlassian.core.util.thumbnail.Thumber.createThumbnail(Thumber.java:291) at com.atlassian.core.util.thumbnail.Thumber.retrieveOrCreateThumbNail(Thumber.java:270) at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$3.withInputStream(DefaultThumbnailManager.java:252) at com.atlassian.jira.issue.thumbnail.DefaultThumbnailManager$3.withInputStream(DefaultThumbnailManager.java:248) at com.atlassian.jira.issue.managers.DefaultAttachmentManager$8.get(DefaultAttachmentManager.java:874) at com.atlassian.jira.issue.managers.DefaultAttachmentManager$8.get(DefaultAttachmentManager.java:868) at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.get(DefaultFileSystemAttachmentStore.java:145) at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$2.get(DefaultFileSystemAttachmentStore.java:141) at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore$3.call(DefaultFileSystemAttachmentStore.java:178) at com.atlassian.util.concurrent.Executors$DefaultSubmitter$CallableRunner.run(Executors.java:62) at com.atlassian.util.concurrent.LimitedExecutor$Runner.run(LimitedExecutor.java:93) at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142) at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617) at java.lang.Thread.run(Thread.java:745) Caused by: javax.imageio.IIOException: Failed to read a chunk of type 1933723988 at com.sun.imageio.plugins.png.PNGImageReader.readMetadata(PNGImageReader.java:782) ... 17 more

한우람 added a comment - 26/Feb/2015 8:09 AM

+1 on Jira 6.3.15 + JIRA Drag and Drop Attachment Plugin 3.1.13

I think it cause image resolution
- i tested 2560*1440 PNG file make this error
  - try this images
    https://www.google.co.kr/search?q=2560x1600&newwindow=1&biw=1200&bih=1861&source=lnms&tbm=isch&sa=X&ei=wtLuVLPXBYjh8AWNw4KoBg&ved=0CAYQ_AUoAQ#newwindow=1&tbs=ift:png&tbm=isch&q=2560x1440+filetype:png&imgdii=_&imgrc=kXx-rlOSWpDn0M%253A%3BzFg6hnAwrSkqxM%3Bhttp%253A%252F%252Fdownloads.dvq.co.nz%252Fassets%252Fimg%252Fdownloads%252Fcolor-vortex%252F2560x1440.png%3Bhttp%253A%252F%252Fdownloads.dvq.co.nz%252F%3B2560%3B1440

한우람 added a comment - 26/Feb/2015 8:09 AM +1 on Jira 6.3.15 + JIRA Drag and Drop Attachment Plugin 3.1.13 I think it cause image resolution i tested 2560*1440 PNG file make this error try this images https://www.google.co.kr/search?q=2560x1600&newwindow=1&biw=1200&bih=1861&source=lnms&tbm=isch&sa=X&ei=wtLuVLPXBYjh8AWNw4KoBg&ved=0CAYQ_AUoAQ#newwindow=1&tbs=ift:png&tbm=isch&q=2560x1440+filetype:png&imgdii=_&imgrc=kXx-rlOSWpDn0M%253A%3BzFg6hnAwrSkqxM%3Bhttp%253A%252F%252Fdownloads.dvq.co.nz%252Fassets%252Fimg%252Fdownloads%252Fcolor-vortex%252F2560x1440.png%3Bhttp%253A%252F%252Fdownloads.dvq.co.nz%252F%3B2560%3B1440

Paul Stahlke added a comment - 09/Feb/2015 11:15 PM

+1 on JIRA 6.3.15

Paul Stahlke added a comment - 09/Feb/2015 11:15 PM +1 on JIRA 6.3.15

Paul Price added a comment - 04/Feb/2015 5:12 PM

We tried the same attachments that I think broke our Jira on another Jira, and didn't manage to break it.

Paul Price added a comment - 04/Feb/2015 5:12 PM We tried the same attachments that I think broke our Jira on another Jira, and didn't manage to break it.

Paul Price added a comment - 04/Feb/2015 3:41 PM - edited

Atlassian Support tells me I have the same bug (thanks Daniel Watania!). It seems that all the files for which previews failed to be created are 16-bit PNGs, while 8-bit PNGs worked fine.

Here's my workaround:

On the server, put the attached file (preview_broken.png) in /path/to/jira_home. Then find which attachment caused the problem (likely the last one) by comparing the list of files in /path/to/jira_home/data/attachments/<project>/<issue>/ with the list of files in /path/to/jira_home/data/attachments/<project>/<issue>/thumbs/. The one with the missing thumbnail is the one causing trouble. In the .../thumbs/ directory, link to preview_broken.png: ln -s ../../../../../preview_broken.png _thumb_NNNNN.png.

Edit: Of course, the attachment isn't displaying here because there are other attachments that trigger the very bug this issue covers. You can get preview_broken.png by hitting the downward-pointing triangle for the attachmentsmodule section and selecting "Manage Attachments".

Paul Price added a comment - 04/Feb/2015 3:41 PM - edited Atlassian Support tells me I have the same bug (thanks Daniel Watania!). It seems that all the files for which previews failed to be created are 16-bit PNGs, while 8-bit PNGs worked fine. Here's my workaround: On the server, put the attached file (preview_broken.png) in /path/to/jira_home . Then find which attachment caused the problem (likely the last one) by comparing the list of files in /path/to/jira_home/data/attachments/<project>/<issue>/ with the list of files in /path/to/jira_home/data/attachments/<project>/<issue>/thumbs/ . The one with the missing thumbnail is the one causing trouble. In the .../thumbs/ directory, link to preview_broken.png: ln -s ../../../../../preview_broken.png _thumb_NNNNN.png . Edit: Of course, the attachment isn't displaying here because there are other attachments that trigger the very bug this issue covers. You can get preview_broken.png by hitting the downward-pointing triangle for the attachmentsmodule section and selecting "Manage Attachments".

Thomas Abraham added a comment - 19/Jan/2015 11:02 PM

Uploaded an image (241122.JPG) here (6.4-m09#64005) which has caused this bug on our installation (6.3.12). It took me an hour to identify the issue amongst more than sixty images attached to an issue. The photo was taken by the same camera the other images were taken (Sony DSC-W730). Seems to be a very rare bug in JPEG. Some software like ImageMagick is able to convert that image to clean state. Other software (Gimp) is not.

Thomas Abraham added a comment - 19/Jan/2015 11:02 PM Uploaded an image ( 241122.JPG ) here (6.4-m09#64005) which has caused this bug on our installation (6.3.12). It took me an hour to identify the issue amongst more than sixty images attached to an issue. The photo was taken by the same camera the other images were taken (Sony DSC-W730). Seems to be a very rare bug in JPEG. Some software like ImageMagick is able to convert that image to clean state. Other software (Gimp) is not.

Maxime Boyer added a comment - 12/Jan/2015 4:27 PM - edited

I'm getting this error on 6.2.7 and it is indeed a mobile PNG snapshot. 1 file out of 4 generated the thumbnail.

Maxime Boyer added a comment - 12/Jan/2015 4:27 PM - edited I'm getting this error on 6.2.7 and it is indeed a mobile PNG snapshot. 1 file out of 4 generated the thumbnail.

Dmitri Abrosov [Teamlead] added a comment - 23/Dec/2014 10:37 AM - edited

Remove the attachments with the issue from Jira REST API Browser. (Please reference DeleteAttachmentFromRESTAPIBrowser.png)

DeleteAttachmentFromRESTAPIBrowser.png cannot be opened Can somebody please attach the correct screenshot?

Dmitri Abrosov [Teamlead] added a comment - 23/Dec/2014 10:37 AM - edited Remove the attachments with the issue from Jira REST API Browser. (Please reference DeleteAttachmentFromRESTAPIBrowser.png) DeleteAttachmentFromRESTAPIBrowser.png cannot be opened Can somebody please attach the correct screenshot?

Jaime S added a comment - 22/Dec/2014 4:34 PM

This seems to be happening to images generated by mobile devices (not only, but there was more than 1 case).

Jaime S added a comment - 22/Dec/2014 4:34 PM This seems to be happening to images generated by mobile devices (not only, but there was more than 1 case).

Moses Wang added a comment - 11/Dec/2014 7:03 AM

A workaround here:

Remove the attachments with the issue from Jira REST API Browser. (Please reference DeleteAttachmentFromRESTAPIBrowser.png)
Change the image to another format like JPG and upload it again.

Moses Wang added a comment - 11/Dec/2014 7:03 AM A workaround here: Remove the attachments with the issue from Jira REST API Browser. (Please reference DeleteAttachmentFromRESTAPIBrowser.png) Change the image to another format like JPG and upload it again.

Assignee:: Oswaldo Hernandez (Inactive)

Reporter:: Oswaldo Hernandez (Inactive)

Affected customers:: 28 This affects my team

Watchers:: 44 Start watching this issue

Created:: 10/Oct/2013 12:21 AM

Updated:: 28/Mar/2019 12:11 AM

Resolved:: 31/Mar/2015 11:03 AM

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Collapse comment: Heshan Manamperi added a comment - 22/Jul/2016 7:24 AM

Expand comment: Heshan Manamperi added a comment - 22/Jul/2016 7:24 AM

Collapse comment: 한우람 added a comment - 26/Feb/2015 8:09 AM

Expand comment: 한우람 added a comment - 26/Feb/2015 8:09 AM

Collapse comment: Paul Stahlke added a comment - 09/Feb/2015 11:15 PM

Expand comment: Paul Stahlke added a comment - 09/Feb/2015 11:15 PM

Collapse comment: Paul Price added a comment - 04/Feb/2015 5:12 PM

Expand comment: Paul Price added a comment - 04/Feb/2015 5:12 PM

Collapse comment: Paul Price added a comment - 04/Feb/2015 3:41 PM, Edited by Paul Price - 04/Feb/2015 3:47 PM

Expand comment: Paul Price added a comment - 04/Feb/2015 3:41 PM, Edited by Paul Price - 04/Feb/2015 3:47 PM

Collapse comment: Thomas Abraham added a comment - 19/Jan/2015 11:02 PM

Expand comment: Thomas Abraham added a comment - 19/Jan/2015 11:02 PM

Collapse comment: Maxime Boyer added a comment - 12/Jan/2015 4:27 PM, Edited by Maxime Boyer - 12/Jan/2015 4:28 PM

Expand comment: Maxime Boyer added a comment - 12/Jan/2015 4:27 PM, Edited by Maxime Boyer - 12/Jan/2015 4:28 PM

Collapse comment: Dmitri Abrosov [Teamlead] added a comment - 23/Dec/2014 10:37 AM, Edited by Dmitri Abrosov [Teamlead] - 23/Dec/2014 10:38 AM

Expand comment: Dmitri Abrosov [Teamlead] added a comment - 23/Dec/2014 10:37 AM, Edited by Dmitri Abrosov [Teamlead] - 23/Dec/2014 10:38 AM

Collapse comment: Jaime S added a comment - 22/Dec/2014 4:34 PM

Expand comment: Jaime S added a comment - 22/Dec/2014 4:34 PM

Collapse comment: Moses Wang added a comment - 11/Dec/2014 7:03 AM

Expand comment: Moses Wang added a comment - 11/Dec/2014 7:03 AM

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