Right you are! I've marked it as such.

It must be related to JRA-29497, which is currently fixed and awaits quality review.

Agreed as this has now halted our ability to upgrade to JIRA 6 along with JRA-33941 which is causing JIRA 6 to be rendered in Compatibility mode due to the incorrect positioning of a META tag. without both of these resolved I can't see a way forward for us to be able to upgrade which is now starting to cause us big issues.

Our company is seeing the same issue and this has stopped the upgrade to JIRA 6 from 5.0. We are also locked down to IE8.

I would vote that this should be of a CRITICAL priority instead of Major. Our company only supports IE8 due to other applications that require IE and its version no higher than 8. We are taking a beating by engineers and management on this issue. This is a bug that should have been addressed before the JIRA 6 rollout in my opinion. So I am curious to know what was the decision by Atlassian to not address it.

Hi,
Same problem goes in our company. JIRA is the main tool used by our team it must be usable for all involved. A large part of our team is working in Intranet and unable to install other browser or upgrade to IE9. The inability to use JQL queries is an absolute pain and has a serious impact on whole team.

Hi Guys,

It really looks like the problem I can observe in my company. On IE8 when we click on issues, the CPU goes high and remain like that making the PC really slow. JQL is almost unusable. IE version is 8.0.6001.18702.

We have 78 projects and 100 custom fields. We have two Jira environments and it is the same problem on both. Version running is 6.0.3. Other IE versions or browsers work fine.

I used process explorer to get more info and the process IE is starting is 'iertutil.dll'. I have a kind of stack trace and I get a lot of 'jscript.dll!DllGetClassObject+0xb7c0' or 'mshtml.dll!Ordinal104+0x9e18'.

I have disabled all add-ons, reset IE but the problem is still the same. I have updated the JRE to the latest version.

Using a second browser or updating IE is not really an option and I don't really have a work around so far. This problem will become a blocker for us pretty soon.

Frederic

Hi,

Do not think its a DUP of JRA-25721 as this is relating to lots of custom fields and database lookups.

We can replicate this issue with a fresh install of JIRA with 1 project and 1 issue in the system and no custom fields. Just navigating to the issue browser causes Internet Explorer's CPU to spike and the page to slow down considerably. It looks as if there is some JavaScript doing lots of expensive DOM lookups many times that are taking 200+ ms to complete when using IE8's JavaScript engine. The issue doesn't exist in IE9+, Chrome or FireFox and is just limited to IE8.

Thanks,

Alistair

Hi, thanks for your quick replies

(I work with Alistair)

I've read the link and we don't have that amount of projects, maybe 150, also we have very few custom fields. Maximum 20 if that. .

This is probably a duplicate of https://jira.atlassian.com/browse/JRA-25721