[JRASERVER-32132] Internal Server Error if transition destination is undefined or the same state as the original status

Type: Bug
Resolution: Unresolved
Priority: Low (View bug fix roadmap)
Fix Version/s: 6.2.2, 6.3-OD-2
Affects Version/s: 5.1.5, 5.2.7, 5.2.11
Component/s: Administration - Workflows, REST API
Labels:

Introduced in Version:
5.01
Support reference count:
13
UIS:
1
Bug Fix Policy:
View Atlassian Server bug fix policy

NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

Summary

Using the REST command to execute transaction will return error 500 if the transition destination is a (-1) no result step (loop).

cURL command used

curl -D- -u admin:admin -X POST --data @"C:/Users/ChungPark/Desktop/data.json" -H "Content-Type: application/json" http://localhost:8527/rest/api/2/issue/PP-8/transitions?expand=transitions.fields

json data

{
    "transition": {
        "id": "711"
    }
}

Error thrown in REST client

Exception in thread "main" com.atlassian.jira.rest.client.RestClientException: Internal server error
	at com.atlassian.jira.rest.client.internal.jersey.AbstractJerseyRestClient.invoke(AbstractJerseyRestClient.java:68)
	at com.atlassian.jira.rest.client.internal.jersey.AbstractJerseyRestClient.getAndParse(AbstractJerseyRestClient.java:80)
	at com.atlassian.jira.rest.client.internal.jersey.JerseyIssueRestClient.getIssue(JerseyIssueRestClient.java:142)
	at com.atlassian.jira.rest.client.internal.jersey.JerseyIssueRestClient.getIssue(JerseyIssueRestClient.java:133)
	at RestTry.main(RestTry.java:27)
	at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
	at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.intellij.rt.execution.application.AppMain.main(AppMain.java:120)
Caused by: com.sun.jersey.api.client.UniformInterfaceException: Client response status: 500
	at com.sun.jersey.api.client.WebResource.handle(WebResource.java:676)
	at com.sun.jersey.api.client.WebResource.get(WebResource.java:191)
	at com.atlassian.jira.rest.client.internal.jersey.AbstractJerseyRestClient$1.call(AbstractJerseyRestClient.java:84)
	at com.atlassian.jira.rest.client.internal.jersey.AbstractJerseyRestClient.invoke(AbstractJerseyRestClient.java:54)
	... 9 more

Error thrown in `atlassian-jira.log`

013-03-14 21:25:05,274 http-bio-8527-exec-1 ERROR admin 1285x3280x1 14nlcoe 127.0.0.1 /rest/api/latest/issue/WFP-3 [jira.rest.exception.ExceptionInterceptor] Returning internal server error in response
java.lang.reflect.InvocationTargetException
	at sun.reflect.GeneratedMethodAccessor1190.invoke(Unknown Source)
	at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
	at java.lang.reflect.Method.invoke(Method.java:597)
	at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$ResponseOutInvoker$1.invoke(DispatchProviderHelper.java:234)
	at com.atlassian.plugins.rest.common.interceptor.impl.DispatchProviderHelper$1.intercept(DispatchProviderHelper.java:100)  <+3> (DefaultMethodInvocation.java:61) (ExpandInterceptor.java:38) (DefaultMethodInvocation.java:61)
	at com.atlassian.jira.rest.exception.ExceptionInterceptor.intercept(ExceptionInterceptor.java:59)  <+1> (DefaultMethodInvocation.java:61)
	at com.atlassian.jira.rest.v2.issue.scope.RequestScopeInterceptor.intercept(RequestScopeInterceptor.java:43)  <+15> (DefaultMethodInvocation.java:61) (DispatchProviderHelper.java:132) (DispatchProviderHelper.java:230) (ResourceJavaMethodDispatcher.java:75) (HttpMethodRule.java:288) (RightHandPathRule.java:147) (ResourceClassRule.java:108) (RightHandPathRule.java:147) (RootResourceClassesRule.java:84) (WebApplicationImpl.java:1469) (WebApplicationImpl.java:1400) (WebApplicationImpl.java:1349) (WebApplicationImpl.java:1339) (WebComponent.java:416) (ServletContainer.java:537)
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter$JerseyOsgiServletContainer.doFilter(RestDelegatingServletFilter.java:178)  <+1> (ServletContainer.java:795)
	at com.atlassian.plugins.rest.module.RestDelegatingServletFilter.doFilter(RestDelegatingServletFilter.java:73)  <+16> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (RestServletUtilsUpdaterFilter.java:26) (RestServletUtilsUpdaterFilter.java:40) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (ContextFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.mywork.client.filter.ServingRequestsFilter.doFilter(ServingRequestsFilter.java:37)  <+15> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AccessLogFilter.java:103) (AccessLogFilter.java:87) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (XsrfTokenAdditionRequestFilter.java:54) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.modules.permissions.ApiScopingFilter.doFilter(ApiScopingFilter.java:60)  <+22> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (SecurityFilter.java:234) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (TrustedApplicationsFilter.java:98) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (BaseLoginFilter.java:169) (JiraLoginFilter.java:70) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66) (OAuthFilter.java:55) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.plugins.rest.module.servlet.RestSeraphFilter.doFilter(RestSeraphFilter.java:40)  <+9> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractJohnsonFilter.java:71) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210)
	at org.tuckey.web.filters.urlrewrite.RuleChain.handleRewrite(RuleChain.java:176)
	at org.tuckey.web.filters.urlrewrite.RuleChain.doRules(RuleChain.java:145)
	at org.tuckey.web.filters.urlrewrite.UrlRewriter.processRequest(UrlRewriter.java:92)  <+9> (UrlRewriteFilter.java:394) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (GzipFilter.java:80) (GzipFilter.java:51) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (IteratingFilterChain.java:46) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.modules.oauth.OAuth2LOFilter.doFilter(OAuth2LOFilter.java:70)  <+3> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66)
	at com.atlassian.labs.remoteapps.util.http.bigpipe.RequestIdSettingFilter.doFilter(RequestIdSettingFilter.java:22)  <+43> (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (DelegatingPluginFilter.java:66) (JWDSendRedirectFilter.java:25) (DelegatingPluginFilter.java:74) (IteratingFilterChain.java:42) (ServletFilterModuleContainerFilter.java:77) (ServletFilterModuleContainerFilter.java:63) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractCachingFilter.java:33) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (AbstractEncodingFilter.java:41) (AbstractHttpFilter.java:31) (PathMatchingEncodingFilter.java:45) (AbstractHttpFilter.java:31) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (JiraStartupChecklistFilter.java:74) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (MultiTenantServletFilter.java:91) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (ChainedFilterStepRunner.java:78) (ApplicationFilterChain.java:243) (ApplicationFilterChain.java:210) (StandardWrapperValve.java:225) (StandardContextValve.java:123) (AuthenticatorBase.java:472) (StandardHostValve.java:168) (ErrorReportValve.java:98) (StandardEngineValve.java:118) (AccessLogValve.java:927) (CoyoteAdapter.java:407) (AbstractHttp11Processor.java:1001) (AbstractProtocol.java:585) (JIoEndpoint.java:310)
	at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
	at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.NullPointerException
	at com.atlassian.jira.rest.v2.issue.TransitionMetaBeanBuilder.getStatusFromStep(TransitionMetaBeanBuilder.java:83)
	at com.atlassian.jira.rest.v2.issue.TransitionMetaBeanBuilder.build(TransitionMetaBeanBuilder.java:69)
	at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.addTransitions(IssueBeanBuilder.java:138)
	at com.atlassian.jira.rest.v2.issue.IssueBeanBuilder.build(IssueBeanBuilder.java:111)
	at com.atlassian.jira.rest.v2.issue.IssueResource.getIssue(IssueResource.java:434)

Environment

The error only occurs when a REST client is used, such as JIRA REST client. Testing using cURL does not return any error.

When Stash is integrated to JIRA, the following message will be displayed when trying to browse JIRA issues linked to the problematic global transition:

Can't display issues
Either you don't have access to view them or they don't exist. Please contact your system administrator if you believe this is incorrect.
instead of the integration I was hoping for.

Workaround

Set a destination step for the affected transition.
Do not set global transition as it only affects global transition.

UPDATE

Using a cURL command performing GET will return {"errorMessages":["Internal server error"],"errors":}.

is duplicated by

JRASERVER-36784 NPE in "issue" REST call when requesting transitions and workflow has a "common action"

Closed

is related to

JRASERVER-25553 Workflow designer breaks when a transition have an destination step called "originating step" (-1).

Closed

JRASERVER-31152 Unable to transition issue via REST API

Closed

JSP-154323 You do not have permission to view this issue

relates to

JRACLOUD-32132 Internal Server Error if transition destination is undefined or the same state as the original status

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(7 mentioned in)

Form Name

Conny Postma made changes - 26/Feb/2025 3:14 PM

Remote Link

Original: This issue links to "Page (Atlassian Documentation)" [ 61727 ]

Conny Postma made changes - 21/Jan/2025 6:31 PM

Remote Link

Original: This issue links to "Page (Atlassian Documentation)" [ 122857 ]

SET Analytics Bot made changes - 29/Jun/2024 2:10 AM

UIS

Original: 2

New: 1

SET Analytics Bot made changes - 10/Mar/2024 2:08 AM

UIS

Original: 1

New: 2

SET Analytics Bot made changes - 22/Feb/2024 2:06 AM

UIS

Original: 2

New: 1

SET Analytics Bot made changes - 06/May/2023 2:09 AM

UIS

Original: 3

New: 2

SET Analytics Bot made changes - 08/Feb/2023 4:04 AM

Support reference count

Original: 12

New: 13

SET Analytics Bot made changes - 13/Jan/2023 2:08 AM

UIS

Original: 5

New: 3

SET Analytics Bot made changes - 19/Oct/2022 2:08 AM

UIS

Original: 3

New: 5

Andriy Yakovlev [Atlassian] made changes - 26/Jul/2022 7:26 AM

Status

Original: Needs Triage [ 10030 ]

New: Gathering Impact [ 12072 ]

Assignee:: Oswaldo Hernandez (Inactive)

Reporter:: Chung Park Chan

Affected customers:: 45 This affects my team

Watchers:: 54 Start watching this issue

Created:: 15/Mar/2013 1:18 PM

Updated:: 26/Feb/2025 3:14 PM

Details

Description

Summary

cURL command used

json data

Error thrown in REST client

Error thrown in atlassian-jira.log

Environment

Workaround

UPDATE

Attachments

Issue Links

Forms

Activity

People

Dates

Error thrown in `atlassian-jira.log`