Uploaded image for project: 'Jira Data Center'
  1. Jira Data Center
  2. JRASERVER-30747

ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class)

XMLWordPrintable

      NOTE: This bug report is for JIRA Server. Using JIRA Cloud? See the corresponding bug report.

      Cause

      • ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class) for some users
      • The following screenshot shows that users bump into the problem when try to attach a screenshot using the AttachScreenshotApplet. Attaching files directly works for them.
      • This occurs when you have Java 7 installed in the browser such as Mozilla Firefox or even Microsoft Internet Explorer

      Workaround

      • Switch to Java 6 and clear off the browser cache

        1. applet_error.jpg
          applet_error.jpg
          53 kB

            [JRASERVER-30747] ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class)

            Conny Postma made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 49828 ]
            Bugfix Automation Bot made changes -
            Minimum Version New: 5
            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2833868 ] New: JAC Bug Workflow v3 [ 2924208 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2559823 ] New: JAC Bug Workflow v2 [ 2833868 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1542843 ] New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2559823 ]
            jonah (Inactive) made changes -
            Description Original: _Cause_

            * ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class) for some users
            * The following screenshot shows that users bump into the problem when try to attach a screenshot using the AttachScreenshotApplet. Attaching files directly works for them.
            * This occurs when you have *Java 7* installed in the browser such as *Mozilla Firefox* or even *Microsoft Internet Explorer*
            !applet_error.jpg!


            _Workaround_
            * Switch to *Java 6* and clear off the browser cache             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Server*. Using *JIRA Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JRACLOUD-30747].
              {panel}

            _Cause_

            * ScreenshotApplet throws ClassNotFoundException (com.atlassian.jira.screenshot.applet.ScreehshotApplet.class) for some users
            * The following screenshot shows that users bump into the problem when try to attach a screenshot using the AttachScreenshotApplet. Attaching files directly works for them.
            * This occurs when you have *Java 7* installed in the browser such as *Mozilla Firefox* or even *Microsoft Internet Explorer*
            !applet_error.jpg!


            _Workaround_
            * Switch to *Java 6* and clear off the browser cache
            jonah (Inactive) made changes -
            Link New: This issue relates to JRACLOUD-30747 [ JRACLOUD-30747 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-server New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 663447 ] New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1542843 ]

              Unassigned Unassigned
              adanial Ahmad Danial (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: