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Support Request
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Resolution: Handled by Support
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Medium (View bug fix roadmap)
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None
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5.0, 4.4.4
When trying to import a single project 505 error appears.
Steps:
- I have jira_src and jira_dst instances (trying move project from jira_src to jira_dst)
- Did a full xml backup from jira_src
- jira_src and jira_dst have both the same version of all
- Synced all workflows/issue type/schemes from jira_src to jira_dst
- Checked that no projects in jira_dst with same key or name with jira_src(already discovered issue when two project with same name but different keys exists)
- copied full backup of jira_src to jira-home/import/ on jira_dst
- copied attachments from jira_src to jira-home/import/attachments on jira_dst
- Login into jira_dst instance
- Go to administration -> project import
- Entered filename and pressed "Next"
- Got 505 Error
See attachment html page with error.
Also I did the simpler step:
- go to jira_src admin page
- do a full backup
- put backup file in same instance jira_src in jira-home/import folder
- go to jira_src admin page (same instance with same configuration)
- go to project import
- import from full backup
- got 505 error
- relates to
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JRACLOUD-27678
Project Import Tool always throws NPE
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- Closed
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[JRASERVER-27678] Project Import Tool always throws NPE
Jek Sirex
added a comment - Figured out that I still have differences between jira_src and jira_dst:
- jira_src has no roles administrators/users/developers (instead that it has only user and developer)
- jira src has no issue linking "releates to" field
But these king of validation should be on step 2 and I get error on step 1.
Also I tried move project from jira_dst to jira_src and .. it suddenly works. from jira_src to jira_dst still not works
Jek Sirex
added a comment - Figured out that I still have differences between jira_src and jira_dst:
jira_src has no roles administrators/users/developers (instead that it has only user and developer)
jira src has no issue linking "releates to" field
But these king of validation should be on step 2 and I get error on step 1.
Also I tried move project from jira_dst to jira_src and .. it suddenly works. from jira_src to jira_dst still not works 
Dear Jek,
I have created a JIRA support ticket for you at support.atlassian.com and you should receive an email shortly containing a direct link to the support ticket. Please refer to that support ticket for any future correspondence relating to this issue.
In the future, please raise support requests such as this by creating an issue in our support system, https://support.atlassian.com, not in http://jira.atlassian.com. Our support engineers respond to cases in https://support.atlassian.com and creating an issue ticket there will ensure that your problem gets addressed as quickly as possible. Also, https://support.atlassian.com is configured so that only Atlassian and you have access to the case and therefore it is a more appropriate location for us to gather any required system and/or configuration data from you.
Best regards,
Ahmad
Atlassian Support