Details
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Suggestion
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Resolution: Unresolved
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None
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78
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109
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Description
NOTE: This suggestion is for JIRA Server. Using JIRA Cloud? See the corresponding suggestion.
If one replys to JIRA message from Outlook to JIRA configured with NonQuotedCommentHandler and CreateOrCommentHandler the "old" message is not striped out.
The html source code for the reply message around the end of the reply and the original message looks like:
<br>Cell:966.456.452</span><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: 'Calibri','sans-serif';"><o:p></o:p></span></p> <div> <div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;"> <p class="MsoNormal"><b><span style="font-size: 10pt; font-family: 'Tahoma','sans-serif';">From:</span></b> <span style="font-size: 10pt; font-family: 'Tahoma','sans-serif';"> James Bond (JIRA) [mailto:agent007@mi5.gov.uk] <br><b> ...
Outlook doesn't indicate/separate the "old content" from the reply message in any way that would allow us to program JIRA to recognize and process the message.
For e.g. the blue line which in this case is separating the content, can be used for other purposes too. So, we can't use it to trim the content base on it.
For references this is a screenshot of the reply email sent from Outlook.
Currently known work arounds that might work in some cases are:
- Remove manually the remaining text
- Create 1 mail server and mail handler for the “New” incoming emails and a second mail server and mail handler for “Reply” emails. Each mail server has it’s own separate email address, so you can get rid of the entire email thread.
- customise mail temples in JIRA to include a line that will help JIRA trim messages e.g. _---- Original Message ---- _ and specify it atlassian-jira/WEB-INF/classes/outlook-email.translations . Note, it will not trim whole message but every thing below this line and it will need to be moved to a new JIRA if you upgrade in the future.
- Use one of the methods documented here: https://confluence.atlassian.com/jirakb/remove-previous-content-from-incoming-email-from-jira-server-in-microsoft-outlook-223218415.html
- Stop to use this client
Attachments
Issue Links
- causes
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- Closed
- is duplicated by
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JSDSERVER-6448 Strip Quotes not working with Outlook mail pattern
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- Gathering Impact
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- Closed
- relates to
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- Closed
- is related to
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SSE-715 Loading...
- Mentioned in
- mentioned in
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