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Type: Suggestion
Resolution: Fixed
Fix Version/s: 8.0.0
Component/s: Email notifications
Labels:

UIS:
2,085
Support reference count:
79
Current Status:

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Atlassian Update – 9 January 2019

Hi everyone,

We're glad to announce that we’ve enabled batching of email notifications on jira.atlassian.com. This means that notifications for edits made to a single issue within the 10-minute window are now grouped together, and sent in a single email message. This feature will be shipped with Jira Server 8.0 soon. Meanwhile, you can experience it here on our public Jira instance, together with other features planned for Jira 8.0.

What we've built

In Jira 8.0, Jira admins will be able to reduce the number of email notifications users receive by enabling the instance-wide email batching in Jira administration. Users will be notified about all issue changes made within the 10-minute window in a single email message. The only exception is mentions. When users are mentioned in an issue, they’ll be notified immediately.

As part of this project, you will also get a new look and feel of email notifications. For the time being, emails containing mentions use the old look and feel, but the new one will be available soon, and shipped in Jira 8.0.

Admins will need to manually switch on batching of email notifications in Jira 8.0. In the coming releases, we will ship additional capabilities and enable batching by default.

Please note that new notifications come with a new email subject, so if you’re using inbox filters to filter out messages, you’ll need to update them.

What’s next

In the coming releases, we will add support for custom fields in batched email notifications. This is important specifically for those customers who use custom fields in their customized notification email templates.

To read about other capabilities we’ve added in Jira Software 8.0, or to download a beta version, have a look at Jira 8.0 Beta Release Notes.

Katarzyna Derenda
Product manager, Jira Server

Show
Atlassian Update – 9 January 2019 Hi everyone, We're glad to announce that we’ve enabled batching of email notifications on jira.atlassian.com. This means that notifications for edits made to a single issue within the 10-minute window are now grouped together, and sent in a single email message. This feature will be shipped with Jira Server 8.0 soon. Meanwhile, you can experience it here on our public Jira instance, together with other features planned for Jira 8.0. What we've built In Jira 8.0, Jira admins will be able to reduce the number of email notifications users receive by enabling the instance-wide email batching in Jira administration. Users will be notified about all issue changes made within the 10-minute window in a single email message. The only exception is mentions. When users are mentioned in an issue, they’ll be notified immediately. As part of this project, you will also get a new look and feel of email notifications. For the time being, emails containing mentions use the old look and feel, but the new one will be available soon, and shipped in Jira 8.0. Admins will need to manually switch on batching of email notifications in Jira 8.0. In the coming releases, we will ship additional capabilities and enable batching by default. Please note that new notifications come with a new email subject, so if you’re using inbox filters to filter out messages, you’ll need to update them. What’s next In the coming releases, we will add support for custom fields in batched email notifications. This is important specifically for those customers who use custom fields in their customized notification email templates. To read about other capabilities we’ve added in Jira Software 8.0, or to download a beta version, have a look at Jira 8.0 Beta Release Notes . Katarzyna Derenda Product manager, Jira Server
Feedback Policy:

We collect Jira feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

Description

I would like to suggest the following imoprovments to the email notification:

Have the ability to configure the notifcation period (eg. 10 minutes). Then every period the outstanding notifcations are proccessed and sent. To notifcation service should combine all updates for a single issue made by the same jira user into one email. This would reduce the volume of email notification. It is a real pain when you make 3 quick changes to a jia issue and this generates 3 emails. Thie more redundant emails jira sends the less likely people will read all of them.
Jira still sends emails to me when I have made the change. Surely this should be able to turned of at least under my profile settings. (eg. "Don't notify me of change I make" ).

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Issue Links

causes

JRASERVER-68967 Provide the ability to configure the timespan of batch mail feature

Gathering Interest

duplicates

JRASERVER-44386 Allow Users to Opt out of Notifications in JIRA

Closed

JRASERVER-47609 Enable notification e-mails to be threaded (support in-reply-to header)

Closed

has a derivative of

JRASERVER-59010 JIRA notification system improvement

Closed

is duplicated by

JRASERVER-1727 Batch notifications into single e-mail

Closed

JRASERVER-3935 Daily email digest of changes

Closed

JRASERVER-4185 digest email

Closed

JRASERVER-7917 Roll up changes before emailing them out

Closed

JRASERVER-9178 Email notification for updates made in the 24 hours like Confluence

Closed

JRASERVER-15840 Allow users the option to summarize their email notifications into one email.

Closed

JRASERVER-29362 summarise notification emails

Closed

JRASERVER-33522 Delayed sending of notifications emails

Closed

JRASERVER-34734 Send only batch notifications in planning mode

Closed

JRASERVER-42615 Group notifications made in a short period of time

Closed

JRASERVER-45414 As a user, when creating or editing issues, I want an option on whether or not to send a notification email for the action

Closed

JRASERVER-46021 Reduce number of support emails

Closed

JRASERVER-68012 Stop Spam Emails / Too much notifications

Closed

is related to

JRASERVER-974 Don't send email updates to the account used to make the update

Closed

JRASERVER-2644 Notifications Customisable by End Users

Closed

JRASERVER-6467 Update notification scheme to allow emails to be sent off of issue priority or add ability for notification scheme turn on/off configuration via a permission that can be granted to a project administrators

Closed

JRASERVER-7888 New user preference to turn off all email notifications - for holidays etc.

Closed

JRASERVER-11125 JIRA 4.0 Enterprise Requirements

Closed

JRASERVER-22962 Reduce number of emails sent for JIRA comments

Closed

JRASERVER-62210 Please provide a way to stop receiving notification email messages for specific field changes

Closed

JSWSERVER-7893 Inline-Editable Fields in the Issue Detail View

Closed

JRASERVER-4304 Single email notifications for bulk edits

Gathering Interest

JSDSERVER-6306 Batched notifications for Service Desk customer notifications

Gathering Interest

JRASERVER-30286 Ability to see WorkBox-like notifications in JIRA

Future Consideration

relates to

CONFSERVER-14485 Digest Notifications

Closed

JRACLOUD-1369 Reduce JIRA email chatiness

Closed

JRASERVER-30970 unwatch/unsubscribe/manage notifications

Closed

JRASERVER-34423 Add the ability to update issues via REST without sending notifications

Closed

JRASERVER-37777 Always use the phrase "mentioned you" in emails for comments or changes that mention me

Closed

JRASERVER-43158 Workflow Post Function to Add or Remove Watcher

Gathering Interest

JRASERVER-43161 self servicing notification-schemes

Gathering Interest

JRASERVER-69475 Jira email notification on issue description update

Gathering Interest

JRASERVER-69485 Configure batch notifications per project

Gathering Interest

JRADEV-21680 Loading...

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(12 is duplicated by, 11 is related to, 10 relates to, 1 is depended on by, 46 mentioned in)

Activity

People

Assignee:: Tomasz Kanafa

Reporter:: Greg Perrott

Votes:: 1482 Vote for this issue

Watchers:: 646 Start watching this issue

Dates

Created:: 25/Feb/2003 6:58 PM

Updated:: 08/Oct/2023 9:43 PM

Resolved:: 11/Feb/2019 12:37 PM