Just to illustrate the issue... System Info   System Date Wednesday, 12 Sep 2007   System Time 05:04:59   Current Working Directory /home/hosting/resin   Java Version 1.5.0_09   Java Vendor Sun Microsystems Inc.   JVM Version 1.0   JVM Vendor Sun Microsystems Inc.   JVM Implementation Version 1.5.0_09-b01   Java Runtime Java(TM) 2 Runtime Environment, Standard Edition   Java VM Java HotSpot(TM) Server VM   User Name dhardiker   User Timezone GB   User Locale English (United Kingdom)   System Encoding UTF-8   Operating System Linux 2.6.16.21-0.25-smp   OS Architecture i386   Application Server Container Resin/3.0.18   Database type mysql   Database JNDI address java:comp/env/jdbc/JiraDS   Database URL jdbc: mysql://10.0.0.1:3306/acp_6yo73WIrqWvw_jiraSupport?autoReconnect=true&useUnicode=true&characterEncoding=utf8   Database version 4.1.13   Database driver MySQL-AB JDBC Driver mysql-connector-java-3.1.12 ( $Date: 2005-11-17 15:53:48 +0100 (Thu, 17 Nov 2005) $, $Revision$ )   External user management OFF Java VM Memory Statistics   Total Memory 489 MB   Free Memory 207 MB   Used Memory 282 MB   Memory Graph 42 % Free (Force garbage collection) JIRA Info   Uptime 24 days, 17 hours, 12 minutes, 13 seconds   Edition Enterprise   Version 3.8   Build Number 209   Atlassian Partner   Installation Type EAR / WAR   Server ID AROJ-5TEP-B0OJ-8QKR Database Statistics   Issues 872   Projects 20   Custom Fields 4   Workflows 4   Users 1   Groups 3 File Paths   Location of entityengine.xml file:/srv/hosting/clients/6yo73WIrqWvw/content/support/webapp/WEB-INF/classes/entityengine.xml   Location of atlassian-jira.log /home/hosting/resin/atlassian-jira.log   Location of indexes /srv/hosting/clients/6yo73WIrqWvw/content/support/data/indexes Listeners Issue Cache Listener com.atlassian.jira.event.listeners.cache.IssueCacheListener Issue Index Listener com.atlassian.jira.event.listeners.search.IssueIndexListener Mail Listener com.atlassian.jira.event.listeners.mail.MailListener Services Backup Service com.atlassian.jira.service.services.export.ExportService Delay: 720 minutes USEZIP: Zip DIR_NAME: /srv/hosting/clients/6yo73WIrqWvw/content/support/data/backups Mail Queue Service com.atlassian.jira.service.services.mail.MailQueueService Delay: 1 minutes Plugins Admin Menu Sections - 1.0 Plugin by Atlassian Software Systems Enabled Browse Project Operations Sections - 1.0 Plugin by Atlassian Software Systems Enabled Custom Field Types & Searchers - 1.0 Plugin by Atlassian Software Systems Enabled Issue Operations Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Issue Tab Panels Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Issue Views Plugin - 1.0 Plugin by Atlassian Software Systems Enabled JIRA Toolkit Plugin - 0.7.20 Plugin by Atlassian Software Systems Enabled Portlets Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Preset Filters Sections - 1.0 Plugin by Atlassian Software Systems Enabled Project Panels Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Project Role Actors Plugin - 1.0 Plugin by Atlassian Software Systems Enabled RPC JIRA Plugin - 3.8 Plugin by Atlassian Software Systems Pty Ltd Enabled Renderer Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Reports Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Top Navigation Bar Sections - 1.0 Plugin by Atlassian Software Systems Enabled User Navigation Bar Sections - 1.0 Plugin by Atlassian Software Systems Enabled View Project Operations Sections - 1.0 Plugin by Atlassian Software Systems Enabled Web Resources Plugin - 1.0 Plugin by Atlassian Software Systems Pty Ltd Enabled Webwork Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Wiki Renderer Macros Plugin - 1.0 Plugin by Atlassian Software Systems Enabled Workflow Plugin - 1.0 Plugin by Atlassian Software Systems Enabled